Compare Agiloft, UseResponse, and Issuetrak
 Agiloft 4.6 Based on 38 reviews |  UseResponse 4.8 Based on 15 reviews |  Issuetrak 4.1 Based on 61 reviews Optimized for quick response |
Pricing
| ‐ | Enterprise Package $3000+ per solution | Productivity $19 (cloud) mo/user/annual contract | |
| ‐ | Self-Hosted $899 one-time fee | Support Essentials $49 (Cloud) mo/agent/annual contract | |
| ‐ | Cloud $15 per agent, per month | Support Ultimate $59 (Cloud) mo/agent/annual contract | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.1 (Based on 31 reviews) | 9.1 (Based on 14 reviews) | 8.2 (Based on 58 reviews) |
| Ease of Use | 8.4 (Based on 31 reviews) | 9.4 (Based on 14 reviews) | 8.4 (Based on 59 reviews) |
| Ease of Setup | 7.8 (Based on 22 reviews) | 9.3 (Based on 11 reviews) | 8.2 (Based on 42 reviews) |
| Ease of Admin | 8.6 (Based on 22 reviews) | 9.3 (Based on 11 reviews) | 8.5 (Based on 43 reviews) |
| Quality of Support | 8.8 (Based on 30 reviews) | 9.9 (Based on 14 reviews) | 9.1 (Based on 56 reviews) |
| Ease of Doing Business With | 9.5 (Based on 23 reviews) | 9.9 (Based on 11 reviews) | 9.3 (Based on 43 reviews) |
| Product Direction (% positive) | 9.0 (Based on 31 reviews) | 10.0 (Based on 14 reviews) | 8.0 (Based on 59 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 48.6% | 40.0% | 25.5% |
Mid-Market (51-1000 emp.) | 37.1% | 46.7% | 40.0% |
Enterprise (> 1000 emp.) | 14.3% | 13.3% | 34.5% |
Reviewers' Industry
Information Technology and Services 34.9% | Information Technology and Services 25.0% | Information Technology and Services 15.4% | |
Computer Software 16.3% | Semiconductors 10.0% | Telecommunications 9.2% | |
Telecommunications 4.7% | Internet 10.0% | Hospital & Health Care 9.2% | |
Renewables & Environment 4.7% | Higher Education 10.0% | Financial Services 6.2% | |
Non-Profit Organization Management 4.7% | Financial Services 10.0% | Education Management 6.2% | |
Other 34.9% | Other 35.0% | Other 53.8% |
Reviews
| Most Helpful Favorable Review | Eric N. Executive Sponsor in Information Technology and Services 1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how... | Geo L. Executive Sponsor in Consumer Goods UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors. | Kevin O. Administrator in Hospitality Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product... |
| Most Helpful Critical Review | G2 Crowd User in Information Technology and Services We had some server down issues during our use. | Matt W. Administrator in Information Technology and Services There isn't anything about the product that I dislike I think with time the knowledge base and user base will make information even better and easier to solve without having to go to the support center. | Muzaffer L. Executive Sponsor in Chemicals It's integration layer is very old school and needs to be improved. also its capabilities to parse emails |
