Compare Agiloft, UseResponse, and Issuetrak

 
Enterprise Package
$3000+ per solution
Productivity
$19 (cloud) mo/user/annual contract
 
Self-Hosted
$899 one-time fee
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Cloud
$15 per agent, per month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
9.1
(Based on 14 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.4
(Based on 14 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
9.3
(Based on 11 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
9.3
(Based on 11 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.9
(Based on 14 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.9
(Based on 11 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
10.0
(Based on 14 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.0%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.7%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.3%
34.5%
 
Information Technology and Services
34.9%
Information Technology and Services
25.0%
Information Technology and Services
15.4%
 
Computer Software
16.3%
Semiconductors
10.0%
Telecommunications
9.2%
 
Telecommunications
4.7%
Internet
10.0%
Hospital & Health Care
9.2%
 
Renewables & Environment
4.7%
Higher Education
10.0%
Financial Services
6.2%
 
Non-Profit Organization Management
4.7%
Financial Services
10.0%
Education Management
6.2%
 
Other
34.9%
Other
35.0%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Geo L.
Executive Sponsor in Consumer Goods

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Matt W.
Administrator in Information Technology and Services

There isn't anything about the product that I dislike I think with time the knowledge base and user base will make information even better and easier to solve without having to go to the support center.

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

 
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Kate from G2 Crowd

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