Compare Agiloft, UseResponse, Samanage, and Freshservice

Pricing

 
Cloud
$15
per agent, per month
TEAM
$29
per month
BLOSSOM
$19
/agent/month billed yearly
 
Enterprise Package
$3000+
per solution
BUSINESS
$59
per month
GARDEN
$49
/agent/month billed yearly
 
Self-Hosted
$899
one-time fee
PROFESSIONAL
$79
per month
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Agiloft
Free Trial
UseResponse
Cloud
$15per agent, per month
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
8.6
8.8
Ease of Use
Ease of Use
8.2
9.3
9.0
9.3
Ease of Setup
Ease of Setup
7.5
9.2
8.7
8.9
Ease of Admin
Ease of Admin
8.4
9.2
8.9
9.0
Quality of Support
Quality of Support
8.7
9.9
9.0
9.2
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
9.2
9.4
Meets Requirements
Agiloft
9.0
UseResponse
9.0
Samanage
8.6
Freshservice
8.8
Ease of Use
Agiloft
8.2
UseResponse
9.3
Samanage
9.0
Freshservice
9.3
Ease of Setup
Agiloft
7.5
UseResponse
9.2
Samanage
8.7
Freshservice
8.9
Ease of Admin
Agiloft
8.4
UseResponse
9.2
Samanage
8.9
Freshservice
9.0
Quality of Support
Agiloft
8.7
UseResponse
9.9
Samanage
9.0
Freshservice
9.2
Ease of Doing Business With
Agiloft
9.4
UseResponse
9.8
Samanage
9.1
Freshservice
9.1
Product Direction (% positive)
Agiloft
8.9
UseResponse
10.0
Samanage
9.2
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.0%
6.7%
21.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.7%
69.7%
60.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.3%
23.6%
18.8%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Samanage
Small-Business
6.7%
Mid-Market
69.7%
Enterprise
23.6%
Freshservice
Small-Business
21.0%
Mid-Market
60.2%
Enterprise
18.8%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
25.0%
Information Technology and Services
12.5%
Information Technology and Services
21.6%
 
Computer Software
16.3%
Semiconductors
10.0%
Hospital & Health Care
10.5%
Education Management
5.5%
 
Telecommunications
4.7%
Internet
10.0%
Higher Education
5.8%
Hospital & Health Care
4.5%
 
Renewables & Environment
4.7%
Higher Education
10.0%
Education Management
5.3%
Construction
3.8%
 
Non-Profit Organization Management
4.7%
Financial Services
10.0%
Computer Software
4.3%
Computer Software
3.8%
 
Other
34.9%
Other
35.0%
Other
61.5%
Other
60.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Samanage
Information Technology and Services
12.5%
Hospital & Health Care
10.5%
Higher Education
5.8%
Education Management
5.3%
Computer Software
4.3%
Other
61.5%
Freshservice
Information Technology and Services
21.6%
Education Management
5.5%
Hospital & Health Care
4.5%
Construction
3.8%
Computer Software
3.8%
Other
60.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Craig S.
Administrator in Computer Software

Full featured Agility to improve Clean Interface Intuitive design 100% up-time (to date) Strong crowd sourcing of ideas and improvements through user community Superior customer service

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Nicolas C.
Administrator in Information Technology and Services

Nothing

Chris M.
Administrator

There have been several performance issues.

Raul U.
Administrator

1) We need an CMDB highly integrated with AWS, Azure and GCP and easily to read, manage. Today, AWS integration exists but all the information about IaaS resources are difficult to read it and manage because doesn't integrated with company and contacts...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

UseResponse
Most Helpful Favorable Review
Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Nicolas C.
Administrator in Information Technology and Services

Nothing

Samanage
Most Helpful Favorable Review
Craig S.
Administrator in Computer Software

Full featured Agility to improve Clean Interface Intuitive design 100% up-time (to date) Strong crowd sourcing of ideas and improvements through user community Superior customer service

Most Helpful Critical Review
Chris M.
Administrator

There have been several performance issues.

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Raul U.
Administrator

1) We need an CMDB highly integrated with AWS, Azure and GCP and easily to read, manage. Today, AWS integration exists but all the information about IaaS resources are difficult to read it and manage because doesn't integrated with company and contacts...

Screenshots

 
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Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Agiloft
No videos provided
UseResponse
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Freshservice

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
UseResponse
No downloads provided
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