Compare Agiloft, UseResponse, Samanage, and Spiceworks Help Desk

Pricing

 
Enterprise Package
$3000+ per solution
TEAM
$29 per month
YOU HOST IT
Free
 
Self-Hosted
$899 one-time fee
BUSINESS
$59 per month
Spiceworks Hosts It
Free
 
Cloud
$15 per agent, per month
PROFESSIONAL
$79 per month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
9.0
8.6
8.6
Ease of Use
Ease of Use
8.2
9.3
9.0
8.7
Ease of Setup
Ease of Setup
7.5
9.2
8.7
8.7
Ease of Admin
Ease of Admin
8.4
9.2
8.9
8.8
Quality of Support
Quality of Support
8.7
9.9
9.0
8.4
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
9.1
8.9
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
9.2
8.2
Meets Requirements
Agiloft
9.0
UseResponse
9.0
Samanage
8.6
Spiceworks Help Desk
8.6
Ease of Use
Agiloft
8.2
UseResponse
9.3
Samanage
9.0
Spiceworks Help Desk
8.7
Ease of Setup
Agiloft
7.5
UseResponse
9.2
Samanage
8.7
Spiceworks Help Desk
8.7
Ease of Admin
Agiloft
8.4
UseResponse
9.2
Samanage
8.9
Spiceworks Help Desk
8.8
Quality of Support
Agiloft
8.7
UseResponse
9.9
Samanage
9.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
Agiloft
9.4
UseResponse
9.8
Samanage
9.1
Spiceworks Help Desk
8.9
Product Direction (% positive)
Agiloft
8.9
UseResponse
10.0
Samanage
9.2
Spiceworks Help Desk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.0%
6.7%
22.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.7%
69.7%
64.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.3%
23.6%
13.1%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Samanage
Small-Business
6.7%
Mid-Market
69.7%
Enterprise
23.6%
Spiceworks Help Desk
Small-Business
22.5%
Mid-Market
64.4%
Enterprise
13.1%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
25.0%
Information Technology and Services
12.5%
Information Technology and Services
20.9%
 
Computer Software
16.3%
Semiconductors
10.0%
Hospital & Health Care
10.5%
Education Management
7.4%
 
Telecommunications
4.7%
Internet
10.0%
Higher Education
5.8%
Higher Education
5.9%
 
Renewables & Environment
4.7%
Higher Education
10.0%
Education Management
5.3%
Hospital & Health Care
5.3%
 
Non-Profit Organization Management
4.7%
Financial Services
10.0%
Computer Software
4.3%
Computer Software
3.2%
 
Other
34.9%
Other
35.0%
Other
61.5%
Other
57.2%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Samanage
Information Technology and Services
12.5%
Hospital & Health Care
10.5%
Higher Education
5.8%
Education Management
5.3%
Computer Software
4.3%
Other
61.5%
Spiceworks Help Desk
Information Technology and Services
20.9%
Education Management
7.4%
Higher Education
5.9%
Hospital & Health Care
5.3%
Computer Software
3.2%
Other
57.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Computer & Network Security

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in...

Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Rusty P.
User in Medical Devices

This tool runs our IT Department and makes us look good. Every single user request comes into this free application and we are able to track all requests from start to finish. In addition to free help desk features, it also offers network support for...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Jens Bech M.
Executive Sponsor in Computer Software

Too many features are mediocre. The sales material looks great, but when you actually have to use the features, most of the times, they lack important functionality.

ANTOINE F.
User in Financial Services

Although software was very solid for ticketing system, does have a bit of a learning curve for features.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

UseResponse
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Samanage
Most Helpful Favorable Review
Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Most Helpful Critical Review
Jens Bech M.
Executive Sponsor in Computer Software

Too many features are mediocre. The sales material looks great, but when you actually have to use the features, most of the times, they lack important functionality.

Spiceworks Help Desk
Most Helpful Favorable Review
Rusty P.
User in Medical Devices

This tool runs our IT Department and makes us look good. Every single user request comes into this free application and we are able to track all requests from start to finish. In addition to free help desk features, it also offers network support for...

Most Helpful Critical Review
ANTOINE F.
User in Financial Services

Although software was very solid for ticketing system, does have a bit of a learning curve for features.

Screenshots

 
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Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
Agiloft
No videos provided
UseResponse
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Spiceworks Help Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
UseResponse
No downloads provided
Spiceworks Help Desk
No downloads provided
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