Compare Agiloft, UseResponse, and TeamSupport

 
Enterprise Package
$3000+ per solution
Support Desk
$50 / agent / month billed annually
 
Self-Hosted
$899 one-time fee
Enterprise
$65 / agent / month billed annually
 
Cloud
$15 per agent, per month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
9.1
(Based on 14 reviews)
8.7
(Based on 490 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.4
(Based on 14 reviews)
8.8
(Based on 491 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
9.3
(Based on 11 reviews)
8.5
(Based on 231 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
9.3
(Based on 11 reviews)
8.8
(Based on 233 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.9
(Based on 14 reviews)
9.0
(Based on 445 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.9
(Based on 11 reviews)
9.3
(Based on 238 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
10.0
(Based on 14 reviews)
9.1
(Based on 490 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.0%
41.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.7%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.3%
11.1%
 
Information Technology and Services
34.9%
Information Technology and Services
25.0%
Computer Software
27.3%
 
Computer Software
16.3%
Semiconductors
10.0%
Information Technology and Services
20.6%
 
Telecommunications
4.7%
Internet
10.0%
Internet
5.6%
 
Renewables & Environment
4.7%
Higher Education
10.0%
Financial Services
4.5%
 
Non-Profit Organization Management
4.7%
Financial Services
10.0%
Hospitality
3.6%
 
Other
34.9%
Other
35.0%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Jamyn S.
Administrator in Computer Software

I don't really have any complaints about the product.

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

 
 No videos provided.No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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