Compare Agiloft, UseResponse, and Zendesk Support

 
Enterprise Package
$3000+ per solution
Essential
$5 /month
 
Self-Hosted
$899 one-time fee
Team
$19 /month
 
Cloud
$15 per agent, per month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
9.1
(Based on 14 reviews)
8.8
(Based on 1,271 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.4
(Based on 14 reviews)
8.7
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
9.3
(Based on 11 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
9.3
(Based on 11 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.9
(Based on 14 reviews)
8.5
(Based on 1,084 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.9
(Based on 11 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
10.0
(Based on 14 reviews)
7.8
(Based on 1,263 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
40.0%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.7%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.3%
16.2%
 
Information Technology and Services
34.9%
Information Technology and Services
25.0%
Computer Software
18.1%
 
Computer Software
16.3%
Semiconductors
10.0%
Information Technology and Services
15.2%
 
Telecommunications
4.7%
Internet
10.0%
Internet
10.6%
 
Renewables & Environment
4.7%
Higher Education
10.0%
Marketing and Advertising
5.0%
 
Non-Profit Organization Management
4.7%
Financial Services
10.0%
Telecommunications
3.3%
 
Other
34.9%
Other
35.0%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Geo L.
Executive Sponsor in Consumer Goods

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Matt W.
Administrator in Information Technology and Services

There isn't anything about the product that I dislike I think with time the knowledge base and user base will make information even better and easier to solve without having to go to the support center.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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