Compare Agiloft vs Vision Helpdesk
See this
comparison of Agiloft vs. Vision Helpdesk
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Vision Helpdesk rates 4.7/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Agiloft
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
9.2
Ease of Use
Ease of Use
8.2
8.9
Ease of Setup
Ease of Setup
7.5
8.8
Ease of Admin
Ease of Admin
8.4
9.2
Quality of Support
Quality of Support
8.7
9.6
Ease of Doing Business With
Ease of Doing Business With
9.4
9.6
Product Direction (% positive)
Product Direction (% positive)
8.9
9.5
Meets Requirements
Agiloft
9.0
Vision Helpdesk
9.2
Ease of Use
Agiloft
8.2
Vision Helpdesk
8.9
Ease of Setup
Agiloft
7.5
Vision Helpdesk
8.8
Ease of Admin
Agiloft
8.4
Vision Helpdesk
9.2
Quality of Support
Agiloft
8.7
Vision Helpdesk
9.6
Ease of Doing Business With
Agiloft
9.4
Vision Helpdesk
9.6
Product Direction (% positive)
Agiloft
8.9
Vision Helpdesk
9.5

Features

Ticket and Case Management
Workflow
Agiloft
9.1
Vision Helpdesk
8.8
Response Automation
Agiloft
9.3
Vision Helpdesk
9.0
SLA Management
Agiloft
8.0
Vision Helpdesk
9.1
Attachments/Screencasts
Agiloft
8.5
Vision Helpdesk
9.0
Ticket Collaboration
Agiloft
9.4
Vision Helpdesk
8.6
Ticket creation user experience
Agiloft
8.9
Vision Helpdesk
9.5
Ticket response user experience
Agiloft
8.7
Vision Helpdesk
9.2
Incident Management
Automate Ticket Routing
Agiloft
Not enough data available
Vision Helpdesk
8.8
Ticket Prioritization
Agiloft
Not enough data available
Vision Helpdesk
7.5
Ticket Notifications
Agiloft
Not enough data available
Vision Helpdesk
8.3
Knowledge Base
Agiloft
Not enough data available
Vision Helpdesk
7.8
Knowledge Base/Ticket Integration
Agiloft
Not enough data available
Vision Helpdesk
8.3
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Vision Helpdesk
9.2
Searchable Articles
Agiloft
Not enough data available
Vision Helpdesk
8.9
Community Forums
Agiloft
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
Agiloft
Not enough data available
Vision Helpdesk
8.3
Reporting
Dashboards
Agiloft
Not enough data available
Vision Helpdesk
7.5
Time Tracking
Agiloft
Not enough data available
Vision Helpdesk
7.2
Surveys
Agiloft
Not enough data available
Vision Helpdesk
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
Vision Helpdesk
8.9
Forum to Reponse
Agiloft
Not enough data available
Vision Helpdesk
9.2
Tickets and Tagging
Agiloft
Not enough data available
Vision Helpdesk
8.9
Live Chat
Agiloft
Not enough data available
Vision Helpdesk
7.3
Access & Usability
Mobile
Agiloft
Not enough data available
Vision Helpdesk
6.7
Self Service
Agiloft
Not enough data available
Vision Helpdesk
8.3
Active Directory
Agiloft
Not enough data available
Vision Helpdesk
Not enough data available
Multi-Channel Access
Agiloft
Not enough data available
Vision Helpdesk
8.3
Communication Channels
Customer Portal
Agiloft
8.9
Vision Helpdesk
9.2
Email to Case
Agiloft
8.8
Vision Helpdesk
9.4
Chat/Live Support
Agiloft
7.9
Vision Helpdesk
8.2
Social Integration
Agiloft
6.3
Vision Helpdesk
9.1
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
Vision Helpdesk
8.3
Customer and Contacts Database
Agiloft
8.6
Vision Helpdesk
8.3
Products and Version Tracking
Agiloft
8.0
Vision Helpdesk
8.6
Call Scripting
Agiloft
Not enough data available
Vision Helpdesk
9.0
Interactive Voice Response (IVR)
Agiloft
Not enough data available
Vision Helpdesk
8.9
Self Service/Community
Forums
Agiloft
5.8
Vision Helpdesk
8.6
Knowledge Base
Agiloft
8.6
Vision Helpdesk
9.2
Ideas/Feedback
Agiloft
7.2
Vision Helpdesk
9.1
Q&A
Agiloft
7.4
Vision Helpdesk
9.3
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
Vision Helpdesk
Not enough data available
Reporting
Agiloft
7.7
Vision Helpdesk
8.8
Dashboards
Agiloft
8.1
Vision Helpdesk
9.0
Platform
ITIL Compliance
Agiloft
8.9
Vision Helpdesk
9.2
Mobile User Support
Agiloft
7.0
Vision Helpdesk
8.8
Customization
Agiloft
9.1
Vision Helpdesk
8.1
User, Role, and Access Management
Agiloft
9.4
Vision Helpdesk
9.0
Internationalization
Agiloft
8.5
Vision Helpdesk
8.6
Performance & Reliability
Agiloft
8.8
Vision Helpdesk
9.2
Integration APIs
Agiloft
8.8
Vision Helpdesk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
63.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
28.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
8.7%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%

Reviewers' Industry

 
Information Technology and Services
34.9%
Non-Profit Organization Management
26.3%
 
Computer Software
16.3%
Internet
14.0%
 
Telecommunications
4.7%
Information Technology and Services
12.3%
 
Renewables & Environment
4.7%
Individual & Family Services
5.3%
 
Non-Profit Organization Management
4.7%
Education Management
5.3%
 
Other
34.9%
Other
36.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Screenshots

 
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