Compare Agiloft vs Zendesk

See this comparison of Agiloft vs. Zendesk Support based on data from user reviews. Agiloft rates 4.5/5 stars with 38 reviews. Zendesk Support rates 4.2/5 stars with 955 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.7
(Based on 884 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.6
(Based on 887 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 22 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.5
(Based on 740 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
7.9
(Based on 882 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
15.1%
 
Information Technology and Services
34.9%
Computer Software
20.1%
 
Computer Software
16.3%
Information Technology and Services
14.2%
 
Non-Profit Organization Management
4.7%
Internet
12.2%
 
Renewables & Environment
4.7%
Marketing and Advertising
6.5%
 
Telecommunications
4.7%
Retail
3.1%
 
Other
34.9%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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