Compare Agiloft vs Zoho Desk

See this comparison of Agiloft vs. Zoho Desk based on data from user reviews. Agiloft rates 4.5/5 stars with 38 reviews. Zoho Desk rates 4.3/5 stars with 490 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.6
(Based on 452 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.6
(Based on 452 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 22 reviews)
8.3
(Based on 356 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.6
(Based on 358 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.2
(Based on 408 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.6
(Based on 334 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.8
(Based on 444 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
72.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
7.5%
 
Information Technology and Services
34.9%
Information Technology and Services
26.0%
 
Computer Software
16.3%
Computer Software
11.1%
 
Non-Profit Organization Management
4.7%
Internet
4.5%
 
Renewables & Environment
4.7%
Marketing and Advertising
4.5%
 
Telecommunications
4.7%
Telecommunications
4.0%
 
Other
34.9%
Other
49.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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