Compare Agiloft vs Zoho Desk

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comparison of Agiloft vs. Zoho Desk
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Zoho Desk rates 4.3/5 stars with 925 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Agiloft
Zoho Desk
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Agiloft
Agiloft
4.6
Based on 38 reviews
Zoho Desk
Zoho Desk
4.3
Based on 925 reviews
Optimized for quick response
 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.8
(Based on 845 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.7
(Based on 845 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.3
(Based on 692 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.5
(Based on 691 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.3
(Based on 758 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.6
(Based on 643 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.8
(Based on 835 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
72.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.8%
 
Information Technology and Services
34.9%
Information Technology and Services
24.8%
 
Computer Software
16.3%
Computer Software
10.4%
 
Telecommunications
4.7%
Marketing and Advertising
4.2%
 
Renewables & Environment
4.7%
Internet
4.2%
 
Non-Profit Organization Management
4.7%
Telecommunications
4.1%
 
Other
34.9%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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