Compare Agiloft vs Zoho Desk

See this comparison of Agiloft vs. Zoho Desk based on data from user reviews. Agiloft rates 4.6/5 stars with 39 reviews. Zoho Desk rates 4.3/5 stars with 574 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 32 reviews)
8.6
(Based on 531 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 32 reviews)
8.6
(Based on 531 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 23 reviews)
8.4
(Based on 421 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 23 reviews)
8.6
(Based on 424 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 31 reviews)
8.2
(Based on 478 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 24 reviews)
8.6
(Based on 395 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 32 reviews)
8.9
(Based on 522 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
73.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
20.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.9%
6.7%
 
Information Technology and Services
37.8%
Information Technology and Services
26.5%
 
Computer Software
15.6%
Computer Software
10.4%
 
Non-Profit Organization Management
4.4%
Marketing and Advertising
4.6%
 
Renewables & Environment
4.4%
Telecommunications
4.3%
 
Telecommunications
4.4%
Internet
4.2%
 
Other
33.3%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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