Compare Aircall vs Dialpad

Pricing

Premium
$30 user/month (billed annually)
Standard
$15 Per user, per month billed annually or $20 billed monthly.
Enterprise
$50 user/month (billed annually)
Pro
$25 Per user, per month invoiced annually
Enterprise
$35 Per user, per month invoiced annually
Free Trial
Free Trial
$ Get a Quote$ Get a Quote

Ratings

Meets RequirementsSee More
8.2
(Based on 122 reviews)
8.6
(Based on 122 reviews)
Ease of UseSee More
9.0
(Based on 122 reviews)
9.1
(Based on 122 reviews)
Ease of SetupSee More
9.2
(Based on 60 reviews)
9.0
(Based on 40 reviews)
Ease of AdminSee More
9.0
(Based on 60 reviews)
9.0
(Based on 39 reviews)
Quality of SupportSee More
8.4
(Based on 114 reviews)
8.4
(Based on 104 reviews)
Ease of Doing Business WithSee More
8.4
(Based on 58 reviews)
9.2
(Based on 39 reviews)
Product Direction (% positive)See More
8.4
(Based on 118 reviews)
8.2
(Based on 120 reviews)

Features

Basic Communication
Phone CallsSee More
7.8
(Based on 26 reviews)
8.9
(Based on 39 reviews)
Video Calls
Not enough data available
8.3
(Based on 8 reviews)
Instant Messaging
Not enough data available
9.0
(Based on 28 reviews)
Screen Sharing
Not enough data available
7.3
(Based on 5 reviews)
Conference Calls
Not enough data available
9.0
(Based on 20 reviews)
Desk-to-Desk CallsSee More
8.8
(Based on 6 reviews)
9.0
(Based on 23 reviews)
Advanced Features
Hold MusicSee More
8.2
(Based on 12 reviews)
9.2
(Based on 20 reviews)
Automated AttendantsSee More
8.5
(Based on 5 reviews)
8.6
(Based on 14 reviews)
VOiP NumberSee More
9.1
(Based on 15 reviews)
9.2
(Based on 25 reviews)
Access
Software PairingSee More
7.9
(Based on 14 reviews)
9.2
(Based on 20 reviews)
Browser ExtensionSee More
7.6
(Based on 15 reviews)
9.1
(Based on 19 reviews)
Individual DownloadSee More
8.1
(Based on 19 reviews)
9.1
(Based on 26 reviews)

Reviewers' Company Size

Small-Business (50 or fewer emp.)
75.4%
56.6%
Mid-Market (51-1000 emp.)
19.8%
40.3%
Enterprise (> 1000 emp.)
4.8%
3.1%

Reviewers' Industry

Internet
18.2%
Computer Software
17.8%
Computer Software
15.1%
Information Technology and Services
13.4%
Information Technology and Services
12.6%
Internet
9.6%
Retail
3.1%
Real Estate
5.1%
Marketing and Advertising
2.5%
Non-Profit Organization Management
4.5%
Other
48.4%
Other
49.7%

Reviews

Most Helpful Favorable Review
Lauren S.
Administrator in Sports

It's great to be able to take Aircall with me, no matter where I am in the country working, with the mobile app. I can easily pick up or transfer a customer call without having to be tied to an office phone. Read More

Tyler M.
User in Automotive

Fantastic management tools, very easy to add users, departments, and call routing. Read More

Most Helpful Critical Review
Matt T.
User in E-Learning

Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite... Read More

Daniel C.
User in Information Technology and Services

NO PHONE SUPPORT. They are a PHONE COMPANY, yet they have STOPPED OFFERING phone support. And they employ people (Amelia in sales) that treat customers with utter disrespect and appear to have no interest in helping. Read More

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