Compare Aircall vs Dialpad

Pricing

Premium
$30 user/month (billed annually)
Standard
$15 Per user, per month billed annually or $20 billed monthly.
Enterprise
$50 user/month (billed annually)
Pro
$25 Per user, per month invoiced annually
Enterprise
$35 Per user, per month invoiced annually
Free Trial
Free Trial
$ Get a Quote$ Get a Quote

Ratings

Meets RequirementsSee More
8.2
(Based on 120 reviews)
8.5
(Based on 114 reviews)
Ease of UseSee More
9.0
(Based on 120 reviews)
9.1
(Based on 114 reviews)
Ease of SetupSee More
9.2
(Based on 59 reviews)
9.0
(Based on 39 reviews)
Ease of AdminSee More
9.0
(Based on 59 reviews)
9.0
(Based on 38 reviews)
Quality of SupportSee More
8.4
(Based on 112 reviews)
8.4
(Based on 99 reviews)
Ease of Doing Business WithSee More
8.4
(Based on 57 reviews)
9.2
(Based on 38 reviews)
Product Direction (% positive)See More
8.4
(Based on 116 reviews)
8.2
(Based on 112 reviews)

Features

Basic Communication
Phone CallsSee More
7.8
(Based on 26 reviews)
8.8
(Based on 33 reviews)
Video Calls
Not enough data available
8.1
(Based on 7 reviews)
Instant Messaging
Not enough data available
8.8
(Based on 22 reviews)
Screen Sharing
Not enough data available
7.3
(Based on 5 reviews)
Conference Calls
Not enough data available
8.8
(Based on 16 reviews)
Desk-to-Desk CallsSee More
8.8
(Based on 6 reviews)
8.7
(Based on 18 reviews)
Advanced Features
Hold MusicSee More
8.2
(Based on 12 reviews)
9.0
(Based on 17 reviews)
Automated AttendantsSee More
8.5
(Based on 5 reviews)
8.4
(Based on 11 reviews)
VOiP NumberSee More
9.1
(Based on 15 reviews)
9.2
(Based on 20 reviews)
Access
Software PairingSee More
7.9
(Based on 14 reviews)
9.2
(Based on 16 reviews)
Browser ExtensionSee More
7.6
(Based on 15 reviews)
8.9
(Based on 17 reviews)
Individual DownloadSee More
8.1
(Based on 19 reviews)
9.0
(Based on 23 reviews)

Reviewers' Company Size

Small-Business (50 or fewer emp.)
75.8%
53.7%
Mid-Market (51-1000 emp.)
19.4%
43.0%
Enterprise (> 1000 emp.)
4.8%
3.3%

Reviewers' Industry

Internet
18.5%
Computer Software
15.0%
Computer Software
15.3%
Information Technology and Services
14.3%
Information Technology and Services
12.1%
Internet
10.2%
Retail
3.2%
Real Estate
5.4%
Hospitality
2.5%
Non-Profit Organization Management
4.8%
Other
48.4%
Other
50.3%

Reviews

Most Helpful Favorable Review
Dante R V.
User in Insurance

It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is... Read More

G2 Crowd User in Information Technology and Services

it gives you a really combines a nice usability and a really fast workflow with the linkedin and SFDC integration. Read More

Most Helpful Critical Review
Matt T.
User in E-Learning

Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite... Read More

G2 Crowd User in Religious Institutions

The phone system often drops calls, or produces very poor audio. Transcripts for voicemails are not always available. And no matter how I work with my mobile phone settings, I can't establish a consistent pattern of notifications. This part of Dialpad is... Read More

All ReviewsAll Reviews
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