Compare Aircall vs Dialpad

Pricing

Premium
$30 user/month (billed annually)
Standard
$15 Per user, per month billed annually or $20 billed monthly.
Enterprise
$50 user/month (billed annually)
Pro
$25 Per user, per month invoiced annually
Enterprise
$35 Per user, per month invoiced annually
Free Trial
Free Trial
$ Get a Quote$ Get a Quote

Ratings

Meets RequirementsSee More
8.4
(Based on 110 reviews)
8.6
(Based on 103 reviews)
Ease of UseSee More
9.1
(Based on 110 reviews)
9.1
(Based on 103 reviews)
Ease of SetupSee More
9.3
(Based on 53 reviews)
9.0
(Based on 38 reviews)
Ease of AdminSee More
9.0
(Based on 53 reviews)
9.0
(Based on 36 reviews)
Quality of SupportSee More
8.5
(Based on 103 reviews)
8.5
(Based on 90 reviews)
Ease of Doing Business WithSee More
8.6
(Based on 51 reviews)
9.2
(Based on 37 reviews)
Product Direction (% positive)See More
8.6
(Based on 106 reviews)
8.3
(Based on 103 reviews)

Features

Basic Communication
Phone CallsSee More
7.7
(Based on 25 reviews)
8.8
(Based on 24 reviews)
Video Calls
Not enough data available
8.1
(Based on 7 reviews)
Instant Messaging
Not enough data available
9.0
(Based on 17 reviews)
Screen Sharing
Not enough data available
7.3
(Based on 5 reviews)
Conference Calls
Not enough data available
8.8
(Based on 13 reviews)
Desk-to-Desk CallsSee More
8.8
(Based on 6 reviews)
8.6
(Based on 15 reviews)
Advanced Features
Hold MusicSee More
8.1
(Based on 11 reviews)
9.0
(Based on 15 reviews)
Automated Attendants
Not enough data available
8.5
(Based on 10 reviews)
VOiP NumberSee More
9.0
(Based on 14 reviews)
9.2
(Based on 16 reviews)
Access
Software PairingSee More
7.7
(Based on 13 reviews)
9.6
(Based on 12 reviews)
Browser ExtensionSee More
7.4
(Based on 14 reviews)
9.5
(Based on 12 reviews)
Individual DownloadSee More
8.0
(Based on 18 reviews)
9.5
(Based on 16 reviews)

Reviewers' Company Size

Small-Business (50 or fewer emp.)
76.3%
55.6%
Mid-Market (51-1000 emp.)
18.4%
40.7%
Enterprise (> 1000 emp.)
5.3%
3.7%

Reviewers' Industry

Internet
17.6%
Information Technology and Services
12.9%
Computer Software
15.5%
Computer Software
12.1%
Information Technology and Services
12.7%
Internet
10.5%
Retail
3.5%
Real Estate
6.5%
Consumer Services
2.8%
Non-Profit Organization Management
5.6%
Other
47.9%
Other
52.4%

Reviews

Most Helpful Favorable Review
Jake L.
Administrator in Internet

Aircall makes managing and forwarding more than a few phone lines at once easy and intuitive. We appreciate that it's so straightforward to use, and it's extremely easy to create a new line whenever needed. Read More

Turner S.
User in Financial Services

I like the fact that I can track my progress with analytics, seeing how many calls I have done each day of the week to stay on top of my goals. Also by downloading the app I can accept my office calls on my cell phone which is very convenient! Read More

Most Helpful Critical Review
Matt T.
User in E-Learning

Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite... Read More

G2 Crowd User in Internet

May be easier to list but let me try to summarise: audio quality- experiences being choppy, echoed calls, drop offs. Time lag on most calls which was unacceptable and lead to a very unprofessional impression the other end. Telephone number formatting to... Read More

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