Compare Amplitude Analytics vs IBM Watson Customer Experience Analytics

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comparison of Amplitude Analytics vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Amplitude Analytics rates 4.5/5 stars with 82 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Amplitude Analytics
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IBM Watson Customer Experience Analytics
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Amplitude Analytics
Amplitude Analytics
4.5
Based on 82 reviews
Optimized for quick response
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 11 reviews
Optimized for quick response
 
Free
Free
 
Enterprise
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Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 74 reviews)
7.6
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 74 reviews)
8.5
(Based on 8 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 34 reviews)
8.0
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 35 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 65 reviews)
7.0
(Based on 6 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 32 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 72 reviews)
10.0
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
23.2%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
53.7%
18.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.2%
72.7%
 
Computer Software
14.3%
Food & Beverages
18.8%
 
Internet
13.5%
Retail
12.5%
 
Information Technology and Services
11.9%
Investment Management
12.5%
 
Entertainment
8.7%
Banking
12.5%
 
Financial Services
7.1%
Marketing and Advertising
12.5%
 
Other
44.4%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
David R.
Consultant

I love how Amplitude has taken product analytics a step further than any other tool in the space. They are actively looking for ways to make finding insights less of a chore. Amplitude does a superb job of surfacing hypothesis and giving you a diving board...

G2 Crowd User

The new UI offers plenty of dashboard options, including the ability to create custom dashboard view. Unlimited explore reports and reporting segments allow users to dive deeper into their reporting.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

UI is hard to use - hard to find one metric I'm trying to track, or track down an issue with a specific session

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
 

This short video walks through how to do funnel analysis in Amplitude

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Ask Amplitude a QuestionContact AmplitudeAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
Kate from G2 Crowd

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