Compare Amplitude vs IBM Watson Customer Experience Analytics

See this comparison of Amplitude Analytics vs. IBM Watson Customer Experience Analytics based on data from user reviews. Amplitude Analytics rates 4.5/5 stars with 30 reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 28 reviews)
7.6
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 28 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 10 reviews)
8.2
(Based on 5 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 11 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 24 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 9 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 28 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
30.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.0%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
40.0%
71.4%
 
Internet
17.6%
Banking
25.0%
 
Computer Software
15.7%
Marketing and Advertising
25.0%
 
Information Technology and Services
11.8%
Consumer Goods
12.5%
 
Banking
7.8%
Food & Beverages
12.5%
 
E-Learning
5.9%
Insurance
12.5%
 
Other
41.2%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Vikas R.
Administrator in Information Technology and Services

The best thing about Amplitude analytics is - it's applicable to Small, Medium & Large industry. Additionally the real time reporting is flawless.

G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

The UI itself is not very user friendly, but most importantly I wish we could use it within the marketing teams to track channel performance and users coming through different marketing channels. We've hacked something together, but it's incredibly limited.

G2 Crowd User

The new portal is still very very slow and a bit buggy. Some key features are missing (Monitor, admin, benchmark..) and unique visitor metrics still not available across functions. Form tag disappeared, what a bummer!!

 
 

This short video walks through how to do funnel analysis in Amplitude

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

Ask Amplitude a QuestionContact AmplitudeAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
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Kate from G2 Crowd

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