Compare Amplitude vs IBM Watson Customer Experience Analytics

See this comparison of Amplitude Analytics vs. IBM Watson Customer Experience Analytics based on data from user reviews. Amplitude Analytics rates 4.6/5 stars with 73 reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Amplitude Analytics
Amplitude Analytics
Based on 73 reviews
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
Based on 7 reviews
 
Free
Free
 
Enterprise
Contact Amplitude
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 67 reviews)
7.6
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 67 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 31 reviews)
8.2
(Based on 5 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 32 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 59 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 29 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 65 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
23.3%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
52.1%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
24.7%
71.4%
 
Computer Software
16.2%
Banking
25.0%
 
Internet
15.3%
Marketing and Advertising
25.0%
 
Information Technology and Services
12.6%
Consumer Goods
12.5%
 
Entertainment
9.9%
Food & Beverages
12.5%
 
Financial Services
6.3%
Insurance
12.5%
 
Other
39.6%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Lily J.
User in Banking

-It's well designed. The software is very eye-catching. -Helps you to calculate the behavior of users. -The way that you can customize your own events in a very easy and organized way is just amazing.

G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

The UI itself is not very user friendly, but most importantly I wish we could use it within the marketing teams to track channel performance and users coming through different marketing channels. We've hacked something together, but it's incredibly limited.

Angus H.
User

Ease of use is a key aspect. This is the most important.

 
 

This short video walks through how to do funnel analysis in Amplitude

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

Ask Amplitude a QuestionContact AmplitudeAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
Kate from G2 Crowd

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