Compare Amplitude Analytics, IBM Watson Customer Experience Analytics, and Heap

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Amplitude Analytics
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IBM Watson Customer Experience Analytics
Optimized for quick response
Heap
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Amplitude Analytics
Amplitude Analytics
4.4
Based on 84 reviews
Optimized for quick response
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 15 reviews
Optimized for quick response
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Heap
Heap
4.3
Based on 114 reviews
 
Free
Free
Free
$0 per month
 
Enterprise
Contact Amplitude
Enterprise
Custom
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 75 reviews)
7.8
(Based on 11 reviews)
8.5
(Based on 107 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 75 reviews)
7.5
(Based on 11 reviews)
8.2
(Based on 107 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 34 reviews)
8.0
(Based on 9 reviews)
9.1
(Based on 47 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 35 reviews)
8.1
(Based on 8 reviews)
8.5
(Based on 47 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 66 reviews)
7.9
(Based on 8 reviews)
8.5
(Based on 91 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 32 reviews)
8.3
(Based on 9 reviews)
8.5
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 74 reviews)
9.0
(Based on 11 reviews)
8.9
(Based on 107 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
22.6%
13.3%
57.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
52.4%
26.7%
34.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
25.0%
60.0%
8.8%
 
Computer Software
14.1%
Food & Beverages
15.0%
Internet
24.6%
 
Internet
13.3%
Banking
15.0%
Information Technology and Services
13.8%
 
Information Technology and Services
11.7%
Staffing and Recruiting
10.0%
Computer Software
13.8%
 
Entertainment
8.6%
Retail
10.0%
Marketing and Advertising
13.0%
 
Financial Services
7.0%
Marketing and Advertising
10.0%
Insurance
2.2%
 
Other
45.3%
Other
40.0%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Vikas R.
Administrator in Information Technology and Services

The best thing about Amplitude analytics is - it's applicable to Small, Medium & Large industry. Additionally the real time reporting is flawless.

Dave H.
Executive Sponsor

Helps to consolidate the key customer experience metrics

G2 Crowd User in Internet

Heap provides great user-level analytics, the data loads very fast, it gives the ability to send custom events via API and they offer quick and helpful customer support.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

360┬║-view of behaviors across the platform is not there

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Anne M.
User in Financial Services

The inaccuracies (#s will jump) over time, I record HEAP data daily/weekly/monthly and when I go back to see it I notice there are something slight or LARGE changes in the numbers I also dislike how easily it is to pull inaccurate information if your...

 
 

This short video walks through how to do funnel analysis in Amplitude

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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Ask Amplitude a QuestionContact AmplitudeAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Heap a QuestionContact Heap
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