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Compare AnswerDash vs Aspect CXP Pro

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comparison of AnswerDash vs. Aspect CXP Pro
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
9.0
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.9
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.8
(Based on 9 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
9.0
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.2
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.8
(Based on 10 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
9.3
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
33.3%
 
Marketing and Advertising
20.0%
Information Technology and Services
36.0%
 
Information Technology and Services
20.0%
Hospital & Health Care
20.0%
 
Computer Software
13.3%
Airlines/Aviation
16.0%
 
Telecommunications
6.7%
Telecommunications
8.0%
 
Printing
6.7%
Insurance
8.0%
 
Other
33.3%
Other
12.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User

Flexibility and compatibility of the product

 
 
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Kate from G2 Crowd

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