Compare AnswerDash, EasyVista, and BMC Remedy

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.3
(Based on 74 reviews)
8.1
(Based on 200 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
7.2
(Based on 74 reviews)
7.3
(Based on 203 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
7.4
(Based on 62 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
7.8
(Based on 65 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
7.9
(Based on 68 reviews)
7.6
(Based on 171 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.3
(Based on 61 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
7.9
(Based on 70 reviews)
6.3
(Based on 200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
22.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
74.3%
 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
32.4%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Telecommunications
9.1%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Hospital & Health Care
6.2%
 
Telecommunications
6.7%
Insurance
6.6%
Higher Education
4.4%
 
Printing
6.7%
Government Administration
5.5%
Computer Software
4.4%
 
Other
33.3%
Other
56.0%
Other
43.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
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EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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