Compare AnswerDash, EasyVista, and Cherwell Service Management

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.3
(Based on 74 reviews)
8.4
(Based on 118 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
7.2
(Based on 74 reviews)
7.9
(Based on 118 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
7.4
(Based on 62 reviews)
7.7
(Based on 72 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
7.8
(Based on 65 reviews)
8.4
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
7.9
(Based on 68 reviews)
8.4
(Based on 102 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.3
(Based on 61 reviews)
8.9
(Based on 73 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
7.9
(Based on 70 reviews)
8.0
(Based on 118 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
8.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
22.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
68.5%
 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
15.4%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Hospital & Health Care
10.5%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Higher Education
9.8%
 
Telecommunications
6.7%
Insurance
6.6%
Government Administration
9.8%
 
Printing
6.7%
Government Administration
5.5%
Financial Services
5.6%
 
Other
33.3%
Other
56.0%
Other
49.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 Crowd User in Higher Education

This company was always easy to work with and listens to their customers. The platform is truly code-less and allowed us to move the major development work back down to the Service Desk instead of having to eat up time from our development team. You can...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Hospital & Health Care

ESM is not very intuitive and takes training to be able to use.

G2 Crowd User in Information Technology and Services

The user interface makes it very difficult to do most anything

 
 No videos provided.

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

 No downloads provided.No downloads provided.
Ask AnswerDash a QuestionContact AnswerDashAsk EasyVista a QuestionContact EasyVistaAsk Cherwell a QuestionContact Cherwell
Kate from G2 Crowd

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