Compare AnswerDash, EasyVista, Jira Service Desk, and BMC Remedy

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
EasyVista
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.1
8.5
7.9
Ease of Use
Ease of Use
8.0
6.9
7.9
7.1
Ease of Setup
Ease of Setup
7.4
7.1
7.3
6.9
Ease of Admin
Ease of Admin
8.5
7.5
7.4
7.2
Quality of Support
Quality of Support
8.9
7.7
8.0
7.3
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
8.2
7.9
Product Direction (% positive)
Product Direction (% positive)
6.7
7.7
7.8
5.8
Meets Requirements
AnswerDash
8.3
EasyVista
8.1
Jira Service Desk
8.5
BMC Remedy
7.9
Ease of Use
AnswerDash
8.0
EasyVista
6.9
Jira Service Desk
7.9
BMC Remedy
7.1
Ease of Setup
AnswerDash
7.4
EasyVista
7.1
Jira Service Desk
7.3
BMC Remedy
6.9
Ease of Admin
AnswerDash
8.5
EasyVista
7.5
Jira Service Desk
7.4
BMC Remedy
7.2
Quality of Support
AnswerDash
8.9
EasyVista
7.7
Jira Service Desk
8.0
BMC Remedy
7.3
Ease of Doing Business With
AnswerDash
8.9
EasyVista
8.1
Jira Service Desk
8.2
BMC Remedy
7.9
Product Direction (% positive)
AnswerDash
6.7
EasyVista
7.7
Jira Service Desk
7.8
BMC Remedy
5.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
16.4%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
40.8%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
42.8%
74.0%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
28.7%
Information Technology and Services
32.6%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Computer Software
15.3%
Telecommunications
9.1%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Internet
6.0%
Hospital & Health Care
6.2%
 
Telecommunications
6.7%
Insurance
6.6%
Telecommunications
4.2%
Higher Education
4.3%
 
Printing
6.7%
Government Administration
5.5%
Financial Services
4.2%
Computer Software
4.3%
 
Other
33.3%
Other
56.0%
Other
41.5%
Other
43.5%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
AnswerDash
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Carlos C.
Administrator in Banking

The usability, the project module is not user friendly, in simple task as creating a task. Other example an article in the Knowledge Base module is a small window and difficult to page down and page up, the solution should be a simple html page full window....

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Videos

 No videos provided

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
AnswerDash
No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Jira Service Desk
No videos provided
BMC Remedy
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
AnswerDash
No downloads provided
Jira Service Desk
No downloads provided
BMC Remedy
No downloads provided
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