Compare AnswerDash, EasyVista, Jira Service Desk, and ServiceNow

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
EasyVista
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.1
8.5
8.3
Ease of Use
Ease of Use
8.0
6.9
7.9
7.4
Ease of Setup
Ease of Setup
7.4
7.1
7.3
7.2
Ease of Admin
Ease of Admin
8.5
7.5
7.4
7.8
Quality of Support
Quality of Support
8.9
7.7
8.0
7.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
7.7
7.8
7.8
Meets Requirements
AnswerDash
8.3
EasyVista
8.1
Jira Service Desk
8.5
ServiceNow
8.3
Ease of Use
AnswerDash
8.0
EasyVista
6.9
Jira Service Desk
7.9
ServiceNow
7.4
Ease of Setup
AnswerDash
7.4
EasyVista
7.1
Jira Service Desk
7.3
ServiceNow
7.2
Ease of Admin
AnswerDash
8.5
EasyVista
7.5
Jira Service Desk
7.4
ServiceNow
7.8
Quality of Support
AnswerDash
8.9
EasyVista
7.7
Jira Service Desk
8.0
ServiceNow
7.9
Ease of Doing Business With
AnswerDash
8.9
EasyVista
8.1
Jira Service Desk
8.2
ServiceNow
8.1
Product Direction (% positive)
AnswerDash
6.7
EasyVista
7.7
Jira Service Desk
7.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
16.4%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
40.8%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
42.8%
79.4%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.4%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
28.7%
Information Technology and Services
27.7%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Computer Software
15.3%
Higher Education
7.6%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Internet
6.0%
Hospital & Health Care
7.3%
 
Telecommunications
6.7%
Insurance
6.6%
Telecommunications
4.2%
Computer Software
6.6%
 
Printing
6.7%
Government Administration
5.5%
Financial Services
4.2%
Financial Services
6.1%
 
Other
33.3%
Other
56.0%
Other
41.5%
Other
44.7%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.1%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

 
AnswerDash
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User in Higher Education

-Technical support isn't as fast as I would like -Interface is a little outdated and could be more user friendly -The project management module needs enhancements,

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

Screenshots

 
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Videos

 No videos provided

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
AnswerDash
No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Jira Service Desk
No videos provided
ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
AnswerDash
No downloads provided
Jira Service Desk
No downloads provided
ServiceNow
No downloads provided
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