Compare AnswerDash, EasyVista, Jira Service Desk, and Spiceworks Help Desk

Pricing

 
GET STARTED
$10
/month
YOU HOST IT
Free
 
FOR GROWING TEAMS
$20
/agent/month
Spiceworks Hosts It
Free
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
EasyVista
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.1
8.5
8.6
Ease of Use
Ease of Use
8.0
6.9
7.9
8.7
Ease of Setup
Ease of Setup
7.4
7.1
7.3
8.7
Ease of Admin
Ease of Admin
8.5
7.5
7.4
8.8
Quality of Support
Quality of Support
8.9
7.7
8.0
8.4
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
8.2
8.9
Product Direction (% positive)
Product Direction (% positive)
6.7
7.7
7.8
8.2
Meets Requirements
AnswerDash
8.3
EasyVista
8.1
Jira Service Desk
8.5
Spiceworks Help Desk
8.6
Ease of Use
AnswerDash
8.0
EasyVista
6.9
Jira Service Desk
7.9
Spiceworks Help Desk
8.7
Ease of Setup
AnswerDash
7.4
EasyVista
7.1
Jira Service Desk
7.3
Spiceworks Help Desk
8.7
Ease of Admin
AnswerDash
8.5
EasyVista
7.5
Jira Service Desk
7.4
Spiceworks Help Desk
8.8
Quality of Support
AnswerDash
8.9
EasyVista
7.7
Jira Service Desk
8.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
AnswerDash
8.9
EasyVista
8.1
Jira Service Desk
8.2
Spiceworks Help Desk
8.9
Product Direction (% positive)
AnswerDash
6.7
EasyVista
7.7
Jira Service Desk
7.8
Spiceworks Help Desk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
16.4%
22.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
40.8%
64.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
42.8%
13.1%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
Spiceworks Help Desk
Small-Business
22.5%
Mid-Market
64.4%
Enterprise
13.1%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
28.7%
Information Technology and Services
20.9%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Computer Software
15.3%
Education Management
7.4%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Internet
6.0%
Higher Education
5.9%
 
Telecommunications
6.7%
Insurance
6.6%
Telecommunications
4.2%
Hospital & Health Care
5.3%
 
Printing
6.7%
Government Administration
5.5%
Financial Services
4.2%
Computer Software
3.2%
 
Other
33.3%
Other
56.0%
Other
41.5%
Other
57.2%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
Spiceworks Help Desk
Information Technology and Services
20.9%
Education Management
7.4%
Higher Education
5.9%
Hospital & Health Care
5.3%
Computer Software
3.2%
Other
57.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

G2 Crowd User in Information Technology and Services

Integration with other existing tools in the organization will improve the notification delivery mechanism. JIRA must work on this.

G2 Crowd User in Broadcast Media

No paid version so you can't strip out the ads. SQLite is not a robust database backend so it would regularly be slow to respond. It isn't scalable so it doesn't work well in a growing enterprise. It would work well for a small shop that requires a...

 
AnswerDash
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User in Outsourcing/Offshoring

Many of the configurations cannot be applied selectively (e.g. KPI). Support for implmeneting new configuration is not always availabe or useful. In case of major fault we are not alwasy informed

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Integration with other existing tools in the organization will improve the notification delivery mechanism. JIRA must work on this.

Spiceworks Help Desk
Most Helpful Favorable Review
Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
G2 Crowd User in Broadcast Media

No paid version so you can't strip out the ads. SQLite is not a robust database backend so it would regularly be slow to respond. It isn't scalable so it doesn't work well in a growing enterprise. It would work well for a small shop that requires a...

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 No videos provided

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
AnswerDash
No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Jira Service Desk
No videos provided
Spiceworks Help Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
AnswerDash
No downloads provided
Jira Service Desk
No downloads provided
Spiceworks Help Desk
No downloads provided
Ask AnswerDash a QuestionContact AnswerDashAsk EasyVista a QuestionContact EasyVistaRequest More InformationRequest More InformationRequest More InformationRequest More Information