Compare AnswerDash, EasyVista, and Samanage

 
TEAM
$29 per month
 
BUSINESS
$59 per month
 
PROFESSIONAL
$79 per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.3
(Based on 74 reviews)
8.7
(Based on 445 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
7.2
(Based on 74 reviews)
9.1
(Based on 444 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
7.4
(Based on 62 reviews)
8.8
(Based on 369 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
7.8
(Based on 65 reviews)
9.0
(Based on 385 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
7.9
(Based on 68 reviews)
9.1
(Based on 427 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.3
(Based on 61 reviews)
9.2
(Based on 371 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
7.9
(Based on 70 reviews)
9.3
(Based on 436 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
6.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
69.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
23.4%
 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
12.6%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Hospital & Health Care
10.6%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Higher Education
5.9%
 
Telecommunications
6.7%
Insurance
6.6%
Education Management
5.4%
 
Printing
6.7%
Government Administration
5.5%
Computer Software
4.4%
 
Other
33.3%
Other
56.0%
Other
61.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Steven H.
Administrator in Retail

The Workflow engine is great and they are in the process of making it even better. The Asset management portion functions smoothly and the utility was easy to push out via GPO. The setup of the product is what sells it. Very easy to setup every function,...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Higher Education

Not intuitive and leaves the people responding/working on the service orders confused and wanting a better product. Managing a teams request list is horrible. If you lose the service number and have hundreds of requests well good luck finding it. The search...

Andrew S.
Administrator

I'm concerned we won't get the full value out of Samanage, since we outsource our helpdesk service. Clearly IT Assets are the focus of this application, but it would be nice to have some canned templates for other asset types (peripherals, desks, etc).

 
 No videos provided.

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Ask AnswerDash a QuestionContact AnswerDashAsk EasyVista a QuestionContact EasyVistaAsk Samanage a QuestionContact Samanage
Kate from G2 Crowd

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