Compare AnswerDash, EasyVista, and ServiceNow

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.3
(Based on 74 reviews)
8.5
(Based on 499 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
7.2
(Based on 74 reviews)
7.7
(Based on 499 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
7.4
(Based on 62 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
7.8
(Based on 65 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
7.9
(Based on 68 reviews)
8.1
(Based on 399 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.3
(Based on 61 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
7.9
(Based on 70 reviews)
8.0
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
79.2%
 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
27.5%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Higher Education
7.8%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Hospital & Health Care
7.5%
 
Telecommunications
6.7%
Insurance
6.6%
Computer Software
6.7%
 
Printing
6.7%
Government Administration
5.5%
Financial Services
5.7%
 
Other
33.3%
Other
56.0%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Accounting

Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports.

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
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EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

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Kate from G2 Crowd

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