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Compare AnswerDash vs Freshdesk

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comparison of AnswerDash vs. Freshdesk
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Freshdesk rates 4.4/5 stars with 1,828 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.6
(Based on 1,589 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.9
(Based on 1,599 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.7
(Based on 1,220 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.8
(Based on 1,249 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
9.1
(Based on 1,548 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
9.0
(Based on 1,190 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
8.8
(Based on 1,584 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
34.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
9.4%
 
Marketing and Advertising
20.0%
Information Technology and Services
20.2%
 
Information Technology and Services
20.0%
Computer Software
15.0%
 
Computer Software
13.3%
Internet
6.3%
 
Printing
6.7%
Education Management
3.6%
 
Non-Profit Organization Management
6.7%
E-Learning
3.5%
 
Other
33.3%
Other
51.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

 
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