Compare AnswerDash vs Freshdesk
See this
comparison of AnswerDash vs. Freshdesk
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Freshdesk rates 4.4/5 stars with 2,044 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
AnswerDash
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.5
Ease of Use
Ease of Use
8.0
8.8
Ease of Setup
Ease of Setup
7.4
8.5
Ease of Admin
Ease of Admin
8.5
8.7
Quality of Support
Quality of Support
8.9
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
6.7
8.6
Meets Requirements
AnswerDash
8.3
Freshdesk
8.5
Ease of Use
AnswerDash
8.0
Freshdesk
8.8
Ease of Setup
AnswerDash
7.4
Freshdesk
8.5
Ease of Admin
AnswerDash
8.5
Freshdesk
8.7
Quality of Support
AnswerDash
8.9
Freshdesk
8.9
Ease of Doing Business With
AnswerDash
8.9
Freshdesk
8.8
Product Direction (% positive)
AnswerDash
6.7
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
Freshdesk
8.8
Searchable Articles
AnswerDash
Not enough data available
Freshdesk
8.6
Community Forums
AnswerDash
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
AnswerDash
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
AnswerDash
Not enough data available
Freshdesk
7.2
Forum to Reponse
AnswerDash
Not enough data available
Freshdesk
8.5
Tickets and Tagging
AnswerDash
Not enough data available
Freshdesk
8.8
Live Chat
AnswerDash
Not enough data available
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
53.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
10.7%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
Freshdesk
Small-Business
53.1%
Mid-Market
36.2%
Enterprise
10.7%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Information Technology and Services
20.4%
 
Information Technology and Services
20.0%
Computer Software
14.0%
 
Computer Software
13.3%
Internet
5.9%
 
Telecommunications
6.7%
Education Management
3.7%
 
Printing
6.7%
E-Learning
3.4%
 
Other
33.3%
Other
52.7%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
AnswerDash
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided
AnswerDash
No videos provided
Freshdesk
Ask AnswerDash a QuestionContact AnswerDashAsk Freshdesk a QuestionContact Freshdesk