Compare AnswerDash vs GrooveHQ

See this comparison of AnswerDash vs. Groove based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Groove rates 4.2/5 stars with 27 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.0
(Based on 25 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
9.0
(Based on 25 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
9.3
(Based on 13 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
9.3
(Based on 13 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.5
(Based on 23 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.1
(Based on 12 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
7.1
(Based on 25 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
84.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
0.0%
 
Marketing and Advertising
20.0%
Computer Software
25.0%
 
Information Technology and Services
20.0%
Internet
12.5%
 
Computer Software
13.3%
Fund-Raising
7.5%
 
Printing
6.7%
Consumer Goods
5.0%
 
Non-Profit Organization Management
6.7%
Executive Office
5.0%
 
Other
33.3%
Other
45.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

G2 Crowd User in Information Technology and Services

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...

Most Helpful Critical Review
Most Helpful Critical Review
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Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

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Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

 
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Kate avatar
Kate from G2 Crowd

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