Compare AnswerDash vs Help Scout

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comparison of AnswerDash vs. Help Scout
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Help Scout rates 4.3/5 stars with 122 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.6
(Based on 114 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
9.2
(Based on 114 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.8
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.7
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.9
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.9
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
8.1
(Based on 114 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
3.4%
 
Marketing and Advertising
20.0%
Computer Software
22.8%
 
Information Technology and Services
20.0%
Internet
20.9%
 
Computer Software
13.3%
Information Technology and Services
8.2%
 
Printing
6.7%
Marketing and Advertising
6.3%
 
Non-Profit Organization Management
6.7%
E-Learning
4.4%
 
Other
33.3%
Other
37.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

 
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