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Compare AnswerDash vs Helpshift

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comparison of AnswerDash vs. Helpshift
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Helpshift rates 4.3/5 stars with 153 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.7
(Based on 135 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.9
(Based on 135 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.9
(Based on 58 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.5
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.6
(Based on 123 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.8
(Based on 55 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
8.4
(Based on 131 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
17.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
64.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
17.6%
 
Marketing and Advertising
20.0%
Computer Games
13.2%
 
Information Technology and Services
20.0%
Consumer Services
10.2%
 
Computer Software
13.3%
Financial Services
9.0%
 
Telecommunications
6.7%
Internet
7.8%
 
Printing
6.7%
Entertainment
7.8%
 
Other
33.3%
Other
52.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Nadia K.
User

I like the fact that I can search any chats/emails that I want with the filter and sort it according to my preference.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User

Automations are difficult to create properly

 
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Kate from G2 Crowd

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