Compare AnswerDash vs Helpshift

See this comparison of AnswerDash vs. Helpshift based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Helpshift rates 4.2/5 stars with 137 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.8
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.8
(Based on 120 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.8
(Based on 52 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.5
(Based on 52 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.7
(Based on 109 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.8
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
8.4
(Based on 117 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
16.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
63.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
20.0%
 
Marketing and Advertising
20.0%
Consumer Services
13.2%
 
Information Technology and Services
20.0%
Computer Games
12.6%
 
Computer Software
13.3%
Information Technology and Services
11.9%
 
Printing
6.7%
Financial Services
8.6%
 
Non-Profit Organization Management
6.7%
Internet
7.9%
 
Other
33.3%
Other
45.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

G2 Crowd User

Works well and is easy to use. All is visible and easily accessible which makes it user-friendly.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

 
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Kate from G2 Crowd

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