Compare AnswerDash vs Issuetrak

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comparison of AnswerDash vs. Issuetrak
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

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AnswerDash
Issuetrak
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AnswerDash
AnswerDash
4.3
Based on 14 reviews
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
34.5%
 
Marketing and Advertising
20.0%
Information Technology and Services
15.4%
 
Information Technology and Services
20.0%
Telecommunications
9.2%
 
Computer Software
13.3%
Hospital & Health Care
9.2%
 
Telecommunications
6.7%
Financial Services
6.2%
 
Printing
6.7%
Education Management
6.2%
 
Other
33.3%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

 
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Kate from G2 Crowd

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