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Compare AnswerDash vs JIRA Service Desk

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comparison of AnswerDash vs. JIRA Service Desk
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. JIRA Service Desk rates 4.1/5 stars with 423 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.6
(Based on 402 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.1
(Based on 403 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
7.6
(Based on 150 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
7.7
(Based on 149 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.2
(Based on 333 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.4
(Based on 139 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
8.1
(Based on 394 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
16.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
40.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
42.4%
 
Marketing and Advertising
20.0%
Information Technology and Services
29.3%
 
Information Technology and Services
20.0%
Computer Software
15.3%
 
Computer Software
13.3%
Internet
6.2%
 
Printing
6.7%
Telecommunications
4.4%
 
Non-Profit Organization Management
6.7%
Financial Services
4.0%
 
Other
33.3%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Law Practice

No workflow, missing integration with outlook

 
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