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Compare AnswerDash vs Jira Service Desk

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comparison of AnswerDash vs. Jira Service Desk
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Jira Service Desk rates 4.1/5 stars with 432 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
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$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.6
(Based on 411 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.1
(Based on 412 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
7.6
(Based on 153 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
7.7
(Based on 151 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.2
(Based on 341 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.4
(Based on 142 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
8.1
(Based on 403 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
17.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
40.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
42.4%
 
Marketing and Advertising
20.0%
Information Technology and Services
29.0%
 
Information Technology and Services
20.0%
Computer Software
15.2%
 
Computer Software
13.3%
Internet
6.1%
 
Telecommunications
6.7%
Telecommunications
4.3%
 
Printing
6.7%
Financial Services
3.9%
 
Other
33.3%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Law Practice

No workflow, missing integration with outlook

 
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Kate from G2 Crowd

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