Compare AnswerDash vs Jira Service Desk
See this
comparison of AnswerDash vs. Jira Service Desk
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial Unavailable
Free Trial
AnswerDash
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.5
Ease of Use
Ease of Use
8.0
7.9
Ease of Setup
Ease of Setup
7.4
7.3
Ease of Admin
Ease of Admin
8.5
7.4
Quality of Support
Quality of Support
8.9
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
8.2
Product Direction (% positive)
Product Direction (% positive)
6.7
7.8
Meets Requirements
AnswerDash
8.3
Jira Service Desk
8.5
Ease of Use
AnswerDash
8.0
Jira Service Desk
7.9
Ease of Setup
AnswerDash
7.4
Jira Service Desk
7.3
Ease of Admin
AnswerDash
8.5
Jira Service Desk
7.4
Quality of Support
AnswerDash
8.9
Jira Service Desk
8.0
Ease of Doing Business With
AnswerDash
8.9
Jira Service Desk
8.2
Product Direction (% positive)
AnswerDash
6.7
Jira Service Desk
7.8

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
Jira Service Desk
8.0
Searchable Articles
AnswerDash
Not enough data available
Jira Service Desk
8.1
Community Forums
AnswerDash
Not enough data available
Jira Service Desk
7.9
Interactive FAQs & Forums
AnswerDash
Not enough data available
Jira Service Desk
7.8
Interaction
Web Portals
AnswerDash
Not enough data available
Jira Service Desk
8.0
Forum to Reponse
AnswerDash
Not enough data available
Jira Service Desk
8.2
Tickets and Tagging
AnswerDash
Not enough data available
Jira Service Desk
8.7
Live Chat
AnswerDash
Not enough data available
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
42.8%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Information Technology and Services
28.7%
 
Information Technology and Services
20.0%
Computer Software
15.3%
 
Computer Software
13.3%
Internet
6.0%
 
Telecommunications
6.7%
Telecommunications
4.2%
 
Printing
6.7%
Financial Services
4.2%
 
Other
33.3%
Other
41.5%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

 
AnswerDash
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

Screenshots

 
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