Compare AnswerDash vs KANA Enterprise

See this comparison of AnswerDash vs. KANA Enterprise based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
90.0%
 
Marketing and Advertising
20.0%
Information Technology and Services
18.8%
 
Information Technology and Services
20.0%
Financial Services
12.5%
 
Computer Software
13.3%
Outsourcing/Offshoring
12.5%
 
Printing
6.7%
Telecommunications
12.5%
 
Non-Profit Organization Management
6.7%
Insurance
12.5%
 
Other
33.3%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
 No screenshots provided.
Ask AnswerDash a QuestionContact AnswerDashRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.