Compare AnswerDash vs Kayako

See this comparison of AnswerDash vs. Kayako based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Kayako rates 4.1/5 stars with 144 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.2
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.5
(Based on 138 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.1
(Based on 100 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.2
(Based on 105 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.4
(Based on 130 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.5
(Based on 105 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
7.4
(Based on 137 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
7.9%
 
Marketing and Advertising
20.0%
Information Technology and Services
25.6%
 
Information Technology and Services
20.0%
Computer Software
16.5%
 
Computer Software
13.3%
Telecommunications
8.0%
 
Printing
6.7%
Internet
4.5%
 
Non-Profit Organization Management
6.7%
Marketing and Advertising
4.0%
 
Other
33.3%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

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Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
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Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

 No downloads provided.
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Kate avatar
Kate from G2 Crowd

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