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Compare AnswerDash vs Kayako

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comparison of AnswerDash vs. Kayako
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Kayako rates 4.1/5 stars with 169 reviews. Each product's score is calculated by real-time data from verified user reviews.

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AnswerDash
Kayako
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AnswerDash
AnswerDash
4.3
Based on 14 reviews
Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.3
(Based on 162 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.6
(Based on 160 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.4
(Based on 150 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
7.4
(Based on 159 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
57.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
6.7%
 
Marketing and Advertising
20.0%
Information Technology and Services
23.8%
 
Information Technology and Services
20.0%
Computer Software
17.5%
 
Computer Software
13.3%
Telecommunications
6.8%
 
Telecommunications
6.7%
Internet
5.3%
 
Printing
6.7%
Marketing and Advertising
3.9%
 
Other
33.3%
Other
42.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask AnswerDash a QuestionContact AnswerDashAsk Kayako a QuestionContact Kayako
Kate from G2 Crowd

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