Compare AnswerDash vs LiveAgent

See this comparison of AnswerDash vs. LiveAgent based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. LiveAgent rates 4.5/5 stars with 657 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.8
(Based on 610 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
9.0
(Based on 610 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.7
(Based on 422 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.9
(Based on 421 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
9.1
(Based on 576 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
9.1
(Based on 409 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
9.1
(Based on 599 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
25.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
13.0%
 
Marketing and Advertising
20.0%
Information Technology and Services
12.6%
 
Information Technology and Services
20.0%
Computer Software
7.5%
 
Computer Software
13.3%
Internet
5.9%
 
Printing
6.7%
Retail
5.4%
 
Non-Profit Organization Management
6.7%
Telecommunications
3.4%
 
Other
33.3%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Ashlee N.
Administrator

We probably could've used it for more as it does have many features, but I think we are too small of a company that it didn't solve a problem for us as much as we thought it would.

 
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