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Compare AnswerDash vs LiveAgent

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comparison of AnswerDash vs. LiveAgent
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. LiveAgent rates 4.5/5 stars with 867 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.9
(Based on 801 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
9.0
(Based on 802 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.8
(Based on 527 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.9
(Based on 526 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
9.1
(Based on 759 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
9.2
(Based on 512 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
9.1
(Based on 790 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
64.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
22.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
13.1%
 
Marketing and Advertising
20.0%
Information Technology and Services
13.0%
 
Information Technology and Services
20.0%
Computer Software
7.8%
 
Computer Software
13.3%
Internet
5.8%
 
Telecommunications
6.7%
Marketing and Advertising
4.6%
 
Printing
6.7%
Retail
4.4%
 
Other
33.3%
Other
64.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Information Technology and Services

I felt like the whole program was a bit dated and clunky

 
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Kate from G2 Crowd

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