Compare AnswerDash, LiveAgent, and TeamSupport

Pricing

 
All-inclusive
$39/month
User Seat
Support Desk
$50
/ agent / month billed annually
 
Ticket+Chat
$29/month
User Seat
Enterprise
$65
/ agent / month billed annually
 
Ticket
$9/month
User Seat
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
Free Trial
AnswerDash
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.9
8.6
Ease of Use
Ease of Use
8.0
9.1
8.6
Ease of Setup
Ease of Setup
7.4
8.8
8.3
Ease of Admin
Ease of Admin
8.5
8.9
8.7
Quality of Support
Quality of Support
8.9
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
9.2
Product Direction (% positive)
Product Direction (% positive)
6.7
9.1
9.0
Meets Requirements
AnswerDash
8.3
LiveAgent
8.9
TeamSupport
8.6
Ease of Use
AnswerDash
8.0
LiveAgent
9.1
TeamSupport
8.6
Ease of Setup
AnswerDash
7.4
LiveAgent
8.8
TeamSupport
8.3
Ease of Admin
AnswerDash
8.5
LiveAgent
8.9
TeamSupport
8.7
Quality of Support
AnswerDash
8.9
LiveAgent
9.2
TeamSupport
8.8
Ease of Doing Business With
AnswerDash
8.9
LiveAgent
9.2
TeamSupport
9.2
Product Direction (% positive)
AnswerDash
6.7
LiveAgent
9.1
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
LiveAgent
9.3
TeamSupport
8.2
Searchable Articles
AnswerDash
Not enough data available
LiveAgent
9.3
TeamSupport
8.3
Community Forums
AnswerDash
Not enough data available
LiveAgent
9.3
TeamSupport
7.9
Interactive FAQs & Forums
AnswerDash
Not enough data available
LiveAgent
9.3
TeamSupport
8.3
Interaction
Web Portals
AnswerDash
Not enough data available
LiveAgent
9.3
TeamSupport
8.7
Forum to Reponse
AnswerDash
Not enough data available
LiveAgent
9.4
TeamSupport
8.4
Tickets and Tagging
AnswerDash
Not enough data available
LiveAgent
9.5
TeamSupport
8.8
Live Chat
AnswerDash
Not enough data available
LiveAgent
9.6
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
58.4%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
29.5%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
12.1%
11.3%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Information Technology and Services
12.0%
Computer Software
27.2%
 
Information Technology and Services
20.0%
Computer Software
6.8%
Information Technology and Services
21.0%
 
Computer Software
13.3%
Computer & Network Security
6.3%
Internet
5.7%
 
Telecommunications
6.7%
Internet
5.3%
Financial Services
4.4%
 
Printing
6.7%
Retail
4.1%
Hospitality
3.6%
 
Other
33.3%
Other
65.4%
Other
38.1%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

 
AnswerDash
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

AnswerDash
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask AnswerDash a QuestionContact AnswerDash