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Compare AnswerDash vs MindTouch

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comparison of AnswerDash vs. MindTouch
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

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AnswerDash
MindTouch
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AnswerDash
AnswerDash
4.3
Based on 14 reviews
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
22.4%
 
Marketing and Advertising
20.0%
Computer Software
36.4%
 
Information Technology and Services
20.0%
Information Technology and Services
16.7%
 
Computer Software
13.3%
Financial Services
7.6%
 
Telecommunications
6.7%
Telecommunications
6.1%
 
Printing
6.7%
Internet
4.5%
 
Other
33.3%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
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Kate from G2 Crowd

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