Compare AnswerDash vs MindTouch
See this
comparison of AnswerDash vs. MindTouch
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
MindTouch
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.1
Ease of Use
Ease of Use
8.0
8.1
Ease of Setup
Ease of Setup
7.4
7.7
Ease of Admin
Ease of Admin
8.5
8.2
Quality of Support
Quality of Support
8.9
8.7
Ease of Doing Business With
Ease of Doing Business With
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
6.7
7.9
Meets Requirements
AnswerDash
8.3
MindTouch
8.1
Ease of Use
AnswerDash
8.0
MindTouch
8.1
Ease of Setup
AnswerDash
7.4
MindTouch
7.7
Ease of Admin
AnswerDash
8.5
MindTouch
8.2
Quality of Support
AnswerDash
8.9
MindTouch
8.7
Ease of Doing Business With
AnswerDash
8.9
MindTouch
8.8
Product Direction (% positive)
AnswerDash
6.7
MindTouch
7.9

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
MindTouch
9.2
Searchable Articles
AnswerDash
Not enough data available
MindTouch
8.2
Community Forums
AnswerDash
Not enough data available
MindTouch
Not enough data available
Interactive FAQs & Forums
AnswerDash
Not enough data available
MindTouch
Not enough data available
Interaction
Web Portals
AnswerDash
Not enough data available
MindTouch
8.8
Forum to Reponse
AnswerDash
Not enough data available
MindTouch
Not enough data available
Tickets and Tagging
AnswerDash
Not enough data available
MindTouch
8.0
Live Chat
AnswerDash
Not enough data available
MindTouch
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
22.4%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Computer Software
36.4%
 
Information Technology and Services
20.0%
Information Technology and Services
16.7%
 
Computer Software
13.3%
Financial Services
7.6%
 
Telecommunications
6.7%
Telecommunications
6.1%
 
Printing
6.7%
Internet
4.5%
 
Other
33.3%
Other
28.8%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
AnswerDash
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

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