Compare AnswerDash vs Oracle Service Cloud (formerly RightNow)

See this comparison of AnswerDash vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.3
(Based on 53 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.1
(Based on 52 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
7.2
(Based on 48 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
6.1
(Based on 51 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
12.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
51.7%
 
Marketing and Advertising
20.0%
Information Technology and Services
26.0%
 
Information Technology and Services
20.0%
Retail
10.4%
 
Computer Software
13.3%
Financial Services
6.3%
 
Printing
6.7%
Computer Software
6.3%
 
Non-Profit Organization Management
6.7%
Consumer Electronics
4.2%
 
Other
33.3%
Other
46.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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