Compare AnswerDash vs ProProfs Knowledge Base Software

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comparison of AnswerDash vs. ProProfs Knowledge Base Software
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
7.6
(Based on 14 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.6
(Based on 13 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 14 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
9.1%
 
Marketing and Advertising
20.0%
Computer Software
50.0%
 
Information Technology and Services
20.0%
Information Technology and Services
18.8%
 
Computer Software
13.3%
Graphic Design
6.3%
 
Printing
6.7%
Arts and Crafts
6.3%
 
Non-Profit Organization Management
6.7%
Education Management
6.3%
 
Other
33.3%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
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