Compare AnswerDash vs Salesforce Knowledge

See this comparison of AnswerDash vs. Salesforce Knowledge based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets Requirements
8.5
(Based on 14 reviews)
Not enough data available
Ease of Use
Ease of Use
8.2
(Based on 14 reviews)
Not enough data available
Ease of Setup
Ease of Setup
7.6
(Based on 14 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.6
(Based on 13 reviews)
Not enough data available
Quality of Support
Quality of Support
9.0
(Based on 14 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.0
(Based on 14 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.0
(Based on 14 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
60.0%
 
Marketing and Advertising
20.0%
Computer Software
33.3%
 
Information Technology and Services
20.0%
Computer & Network Security
22.2%
 
Computer Software
13.3%
Internet
22.2%
 
Printing
6.7%
Insurance
22.2%
 
Non-Profit Organization Management
6.7%
 
Other
33.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
0 gm1 3enov2m6i6mkxedidujij7nbmb4za0bdb0cixow6ibinw0imfr9ip7mbmqixte5 eejw9wnqdpyvwj9xdynbpwnfdp7ksj98gxteze wf5n43u8aci7u1puckp4vxyt75tgrh0r
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
0 illa5ajptyilktavwh0aisupbjblzl iiv0aivztcurkz3 iiblaww4tadtkvga6iv00hmc rrxxnz6vfghdsvsoyrx5nzfofgh qr71vvadyipn pny67tgomov0zkrqtkj3572qkx
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
 No screenshots provided.
Ask AnswerDash a QuestionContact AnswerDashRequest More InformationRequest More Information
Kate avatar
Kate from G2 Crowd

Need help?

I can help.