Compare AnswerDash vs Salesforce Knowledge

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comparison of AnswerDash vs. Salesforce Knowledge
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
50.0%
 
Marketing and Advertising
20.0%
Internet
22.2%
 
Information Technology and Services
20.0%
Computer Software
16.7%
 
Computer Software
13.3%
Computer & Network Security
11.1%
 
Printing
6.7%
Hospital & Health Care
11.1%
 
Non-Profit Organization Management
6.7%
Insurance
11.1%
 
Other
33.3%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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Kate from G2 Crowd

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