Compare AnswerDash vs SF Service Cloud

See this comparison of AnswerDash vs. Salesforce Service Cloud based on data from user reviews. AnswerDash rates 4.2/5 stars with 13 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 13 reviews)
8.5
(Based on 1015 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 13 reviews)
8.1
(Based on 1015 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 13 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 13 reviews)
8.2
(Based on 888 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 13 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.6
(Based on 13 reviews)
8.0
(Based on 1001 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
38.5%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
42.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.8%
30.4%
 
Marketing and Advertising
21.4%
Computer Software
17.2%
 
Information Technology and Services
21.4%
Information Technology and Services
13.7%
 
Printing
7.1%
Internet
9.6%
 
Non-Profit Organization Management
7.1%
Hospital & Health Care
3.5%
 
Environmental Services
7.1%
Non-Profit Organization Management
3.5%
 
Other
35.7%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
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Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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