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Compare AnswerDash vs Salesforce Service Cloud

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comparison of AnswerDash vs. Salesforce Service Cloud
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,390 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.5
(Based on 1,246 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.1
(Based on 1,248 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
7.8
(Based on 562 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.2
(Based on 572 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.2
(Based on 1,101 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.5
(Based on 557 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
8.1
(Based on 1,230 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
25.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
41.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
32.9%
 
Marketing and Advertising
20.0%
Computer Software
15.8%
 
Information Technology and Services
20.0%
Information Technology and Services
15.4%
 
Computer Software
13.3%
Internet
8.5%
 
Printing
6.7%
Financial Services
3.7%
 
Non-Profit Organization Management
6.7%
Hospital & Health Care
3.5%
 
Other
33.3%
Other
53.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

 
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Kate from G2 Crowd

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