Compare AnswerDash vs ServiceNow
See this
comparison of AnswerDash vs. ServiceNow
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. ServiceNow rates 3.9/5 stars with 536 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.3
Ease of Use
Ease of Use
8.0
7.4
Ease of Setup
Ease of Setup
7.4
7.2
Ease of Admin
Ease of Admin
8.5
7.8
Quality of Support
Quality of Support
8.9
7.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
7.8
Meets Requirements
AnswerDash
8.3
ServiceNow
8.3
Ease of Use
AnswerDash
8.0
ServiceNow
7.4
Ease of Setup
AnswerDash
7.4
ServiceNow
7.2
Ease of Admin
AnswerDash
8.5
ServiceNow
7.8
Quality of Support
AnswerDash
8.9
ServiceNow
7.9
Ease of Doing Business With
AnswerDash
8.9
ServiceNow
8.1
Product Direction (% positive)
AnswerDash
6.7
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
79.4%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.4%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Information Technology and Services
27.7%
 
Information Technology and Services
20.0%
Higher Education
7.6%
 
Computer Software
13.3%
Hospital & Health Care
7.3%
 
Telecommunications
6.7%
Computer Software
6.6%
 
Printing
6.7%
Financial Services
6.1%
 
Other
33.3%
Other
44.7%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.1%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

 
AnswerDash
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 3
2 of 3
3 of 3
Ask AnswerDash a QuestionContact AnswerDashRequest More InformationRequest More Information