Compare AnswerDash vs SnapEngage
See this
comparison of AnswerDash vs. SnapEngage
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial Unavailable
Free Trial
AnswerDash
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.7
Ease of Use
Ease of Use
8.0
9.2
Ease of Setup
Ease of Setup
7.4
8.9
Ease of Admin
Ease of Admin
8.5
8.8
Quality of Support
Quality of Support
8.9
9.1
Ease of Doing Business With
Ease of Doing Business With
8.9
9.4
Product Direction (% positive)
Product Direction (% positive)
6.7
8.6
Meets Requirements
AnswerDash
8.3
SnapEngage
8.7
Ease of Use
AnswerDash
8.0
SnapEngage
9.2
Ease of Setup
AnswerDash
7.4
SnapEngage
8.9
Ease of Admin
AnswerDash
8.5
SnapEngage
8.8
Quality of Support
AnswerDash
8.9
SnapEngage
9.1
Ease of Doing Business With
AnswerDash
8.9
SnapEngage
9.4
Product Direction (% positive)
AnswerDash
6.7
SnapEngage
8.6

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
SnapEngage
8.9
Searchable Articles
AnswerDash
Not enough data available
SnapEngage
8.3
Community Forums
AnswerDash
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
AnswerDash
Not enough data available
SnapEngage
Not enough data available
Interaction
Web Portals
AnswerDash
Not enough data available
SnapEngage
8.7
Forum to Reponse
AnswerDash
Not enough data available
SnapEngage
8.6
Tickets and Tagging
AnswerDash
Not enough data available
SnapEngage
8.6
Live Chat
AnswerDash
Not enough data available
SnapEngage
9.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
9.5%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Information Technology and Services
14.5%
 
Information Technology and Services
20.0%
Computer Software
14.5%
 
Computer Software
13.3%
Financial Services
5.3%
 
Telecommunications
6.7%
Telecommunications
4.6%
 
Printing
6.7%
Insurance
4.6%
 
Other
33.3%
Other
56.6%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

 
AnswerDash
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
AnswerDash
No downloads provided
SnapEngage
No downloads provided
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