Compare AnswerDash vs Solvvy

See this comparison of AnswerDash vs. Solvvy based on data from user reviews. AnswerDash rates 4.2/5 stars with 13 reviews. Solvvy rates 4.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 13 reviews)
9.3
(Based on 10 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 13 reviews)
9.9
(Based on 10 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 13 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
9.6
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 13 reviews)
10.0
(Based on 10 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 13 reviews)
10.0
(Based on 10 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.6
(Based on 13 reviews)
10.0
(Based on 10 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
38.5%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
88.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.8%
0.0%
 
Marketing and Advertising
21.4%
Computer Software
42.9%
 
Information Technology and Services
21.4%
Internet
28.6%
 
Printing
7.1%
Food & Beverages
7.1%
 
Non-Profit Organization Management
7.1%
Computer Networking
7.1%
 
Environmental Services
7.1%
Retail
7.1%
 
Other
35.7%
Other
7.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

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Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
Most Helpful Critical Review
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Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

 
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