Compare AnswerDash, TeamSupport, and Kayako

Add Product
AnswerDash
TeamSupport
Kayako
Optimized for quick response
Add Product
remove product
AnswerDash
AnswerDash
4.3
Based on 14 reviews
remove product
TeamSupport
TeamSupport
4.3
Based on 507 reviews
remove product
Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Support Desk
$50 / agent / month billed annually
Inbox
$15 /agent/month
 
Enterprise
$65 / agent / month billed annually
Growth
$30 /agent/month
 
Private Cloud
Custom Contact Us for Pricing
Scale
$60 /agent/month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.7
(Based on 490 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.8
(Based on 491 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.5
(Based on 231 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.8
(Based on 233 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
9.0
(Based on 445 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
9.3
(Based on 238 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
9.1
(Based on 490 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.5%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
47.4%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
11.1%
7.2%
 
Marketing and Advertising
20.0%
Computer Software
27.3%
Information Technology and Services
23.7%
 
Information Technology and Services
20.0%
Information Technology and Services
20.6%
Computer Software
17.4%
 
Computer Software
13.3%
Internet
5.6%
Telecommunications
7.2%
 
Telecommunications
6.7%
Financial Services
4.5%
Internet
5.3%
 
Printing
6.7%
Hospitality
3.6%
Marketing and Advertising
3.9%
 
Other
33.3%
Other
38.3%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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