Compare AnswerDash, TeamSupport, and LiveAgent

 
Support Desk
$50 / agent / month billed annually
All-inclusive
$39/month User Seat
 
Enterprise
$65 / agent / month billed annually
Ticket+Chat
$29/month User Seat
 
Private Cloud
Custom Contact Us for Pricing
Ticket
$9/month User Seat
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.7
(Based on 491 reviews)
9.0
(Based on 899 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.8
(Based on 492 reviews)
9.1
(Based on 900 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.5
(Based on 232 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.9
(Based on 234 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
9.0
(Based on 446 reviews)
9.2
(Based on 856 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
9.3
(Based on 239 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
9.1
(Based on 491 reviews)
9.1
(Based on 887 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.4%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
47.5%
26.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
11.1%
12.4%
 
Marketing and Advertising
20.0%
Computer Software
27.3%
Information Technology and Services
11.9%
 
Information Technology and Services
20.0%
Information Technology and Services
20.8%
Computer Software
7.1%
 
Computer Software
13.3%
Internet
5.6%
Computer & Network Security
5.9%
 
Telecommunications
6.7%
Financial Services
4.5%
Internet
5.6%
 
Printing
6.7%
Hospitality
3.6%
Marketing and Advertising
4.2%
 
Other
33.3%
Other
38.3%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

 
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Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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