Compare AnswerDash, TeamSupport, LiveAgent, and Freshdesk

Pricing

 
Support Desk
$50 / agent / month billed annually
Ticket
$9/month User Seat
Sprout
Free for UNLIMITED agents
 
Enterprise
$65 / agent / month billed annually
All-inclusive
$39/month User Seat
Blossom
$19 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
Ticket+Chat
$29/month User Seat
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
AnswerDash
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.6
8.9
8.5
Ease of Use
Ease of Use
8.0
8.6
9.1
8.8
Ease of Setup
Ease of Setup
7.4
8.3
8.8
8.5
Ease of Admin
Ease of Admin
8.5
8.7
8.9
8.7
Quality of Support
Quality of Support
8.9
8.8
9.2
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
6.7
9.0
9.1
8.6
Meets Requirements
AnswerDash
8.3
TeamSupport
8.6
LiveAgent
8.9
Freshdesk
8.5
Ease of Use
AnswerDash
8.0
TeamSupport
8.6
LiveAgent
9.1
Freshdesk
8.8
Ease of Setup
AnswerDash
7.4
TeamSupport
8.3
LiveAgent
8.8
Freshdesk
8.5
Ease of Admin
AnswerDash
8.5
TeamSupport
8.7
LiveAgent
8.9
Freshdesk
8.7
Quality of Support
AnswerDash
8.9
TeamSupport
8.8
LiveAgent
9.2
Freshdesk
8.9
Ease of Doing Business With
AnswerDash
8.9
TeamSupport
9.2
LiveAgent
9.2
Freshdesk
8.8
Product Direction (% positive)
AnswerDash
6.7
TeamSupport
9.0
LiveAgent
9.1
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
TeamSupport
8.2
LiveAgent
9.3
Freshdesk
8.7
Searchable Articles
AnswerDash
Not enough data available
TeamSupport
8.3
LiveAgent
9.3
Freshdesk
8.6
Community Forums
AnswerDash
Not enough data available
TeamSupport
7.9
LiveAgent
9.3
Freshdesk
8.4
Interactive FAQs & Forums
AnswerDash
Not enough data available
TeamSupport
8.3
LiveAgent
9.3
Freshdesk
8.5
Interaction
Web Portals
AnswerDash
Not enough data available
TeamSupport
8.7
LiveAgent
9.3
Freshdesk
7.2
Forum to Reponse
AnswerDash
Not enough data available
TeamSupport
8.4
LiveAgent
9.4
Freshdesk
8.5
Tickets and Tagging
AnswerDash
Not enough data available
TeamSupport
8.8
LiveAgent
9.5
Freshdesk
8.8
Live Chat
AnswerDash
Not enough data available
TeamSupport
8.4
LiveAgent
9.6
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.1%
58.5%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
47.6%
29.3%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
11.3%
12.1%
10.7%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
LiveAgent
Small-Business
58.5%
Mid-Market
29.3%
Enterprise
12.1%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Computer Software
27.2%
Information Technology and Services
12.0%
Information Technology and Services
20.4%
 
Information Technology and Services
20.0%
Information Technology and Services
21.0%
Computer Software
6.8%
Computer Software
14.0%
 
Computer Software
13.3%
Internet
5.7%
Computer & Network Security
6.3%
Internet
5.9%
 
Telecommunications
6.7%
Financial Services
4.4%
Internet
5.3%
Education Management
3.7%
 
Printing
6.7%
Hospitality
3.6%
Retail
4.1%
E-Learning
3.4%
 
Other
33.3%
Other
38.1%
Other
65.4%
Other
52.6%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

G2 Crowd User in Research

The reporting options do not suit our requirements. We'd like to be able to pull off a monthly report of all tickets and chats but this is not feasible at this stage.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
AnswerDash
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User in Research

The reporting options do not suit our requirements. We'd like to be able to pull off a monthly report of all tickets and chats but this is not feasible at this stage.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

AnswerDash
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TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Freshdesk
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