Compare AnswerDash, TeamSupport, and Zendesk Support

 
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.7
(Based on 492 reviews)
8.8
(Based on 1,271 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.8
(Based on 493 reviews)
8.7
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.5
(Based on 232 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.9
(Based on 234 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
9.0
(Based on 447 reviews)
8.5
(Based on 1,084 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
9.3
(Based on 239 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
9.1
(Based on 492 reviews)
7.8
(Based on 1,263 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.3%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
47.7%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
11.1%
16.2%
 
Marketing and Advertising
20.0%
Computer Software
27.2%
Computer Software
18.1%
 
Information Technology and Services
20.0%
Information Technology and Services
20.7%
Information Technology and Services
15.2%
 
Computer Software
13.3%
Internet
5.6%
Internet
10.6%
 
Telecommunications
6.7%
Financial Services
4.5%
Marketing and Advertising
5.0%
 
Printing
6.7%
Hospitality
3.6%
Telecommunications
3.3%
 
Other
33.3%
Other
38.4%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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