Compare AnswerDash vs Teamwork Desk
See this
comparison of AnswerDash vs. Teamwork Desk
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
AnswerDash
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.9
Ease of Use
Ease of Use
8.0
8.6
Ease of Setup
Ease of Setup
7.4
8.6
Ease of Admin
Ease of Admin
8.5
8.9
Quality of Support
Quality of Support
8.9
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
Product Direction (% positive)
Product Direction (% positive)
6.7
9.2
Meets Requirements
AnswerDash
8.3
Teamwork Desk
8.9
Ease of Use
AnswerDash
8.0
Teamwork Desk
8.6
Ease of Setup
AnswerDash
7.4
Teamwork Desk
8.6
Ease of Admin
AnswerDash
8.5
Teamwork Desk
8.9
Quality of Support
AnswerDash
8.9
Teamwork Desk
8.9
Ease of Doing Business With
AnswerDash
8.9
Teamwork Desk
8.9
Product Direction (% positive)
AnswerDash
6.7
Teamwork Desk
9.2

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
Teamwork Desk
8.9
Searchable Articles
AnswerDash
Not enough data available
Teamwork Desk
8.7
Community Forums
AnswerDash
Not enough data available
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
AnswerDash
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
AnswerDash
Not enough data available
Teamwork Desk
8.7
Forum to Reponse
AnswerDash
Not enough data available
Teamwork Desk
Not enough data available
Tickets and Tagging
AnswerDash
Not enough data available
Teamwork Desk
8.9
Live Chat
AnswerDash
Not enough data available
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
2.9%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Marketing and Advertising
23.4%
 
Information Technology and Services
20.0%
Information Technology and Services
19.1%
 
Computer Software
13.3%
Internet
8.5%
 
Telecommunications
6.7%
Computer Software
8.5%
 
Printing
6.7%
Logistics and Supply Chain
6.4%
 
Other
33.3%
Other
34.0%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

G2 Crowd User in Public Relations and Communications

The customer service is great. Most queries are answered within the business day. And their sense of humor is the perfect touch for potentially stressful situations. You almost want to be friends with the folks who run it. Teamwork is designed to improve...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
AnswerDash
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User in Public Relations and Communications

The customer service is great. Most queries are answered within the business day. And their sense of humor is the perfect touch for potentially stressful situations. You almost want to be friends with the folks who run it. Teamwork is designed to improve...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
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