Compare AnswerDash vs Track-It!

See this comparison of AnswerDash vs. Track-It! based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
7.9
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
7.9
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
7.9
(Based on 50 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
31.3%
 
Marketing and Advertising
20.0%
Information Technology and Services
13.8%
 
Information Technology and Services
20.0%
Hospital & Health Care
10.3%
 
Computer Software
13.3%
Utilities
5.7%
 
Printing
6.7%
Higher Education
5.7%
 
Non-Profit Organization Management
6.7%
Law Practice
5.7%
 
Other
33.3%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
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Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

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Yaniv R.
Administrator in Information Technology and Services

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

 
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Kate avatar
Kate from G2 Crowd

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