Compare AnswerDash vs Track-It!

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comparison of AnswerDash vs. Track-It!
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
31.9%
 
Marketing and Advertising
20.0%
Information Technology and Services
14.3%
 
Information Technology and Services
20.0%
Hospital & Health Care
9.9%
 
Computer Software
13.3%
Utilities
5.5%
 
Printing
6.7%
Higher Education
5.5%
 
Non-Profit Organization Management
6.7%
Law Practice
5.5%
 
Other
33.3%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Hospital & Health Care

The inability to type in search within routing matrix.

 
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Kate from G2 Crowd

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