Compare AnswerDash vs UseResponse

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comparison of AnswerDash vs. UseResponse
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
14.3%
 
Marketing and Advertising
20.0%
Information Technology and Services
26.3%
 
Information Technology and Services
20.0%
Computer Software
10.5%
 
Computer Software
13.3%
Higher Education
10.5%
 
Non-Profit Organization Management
6.7%
Semiconductors
10.5%
 
Internet
6.7%
Financial Services
10.5%
 
Other
33.3%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Dhruvam N.
Administrator in Information Technology and Services

Personally there was nothing to dislike in this flawless software.

 
Ask AnswerDash a QuestionContact AnswerDashAsk UseResponse a QuestionContact UseResponse
Kate from G2 Crowd

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