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Compare AnswerDash vs Vision Helpdesk

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comparison of AnswerDash vs. Vision Helpdesk
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Vision Helpdesk rates 4.7/5 stars with 43 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
9.3
(Based on 43 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
9.2
(Based on 43 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.9
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
9.3
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
9.7
(Based on 42 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
9.7
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
9.8
(Based on 43 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
60.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
30.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
9.3%
 
Marketing and Advertising
20.0%
Non-Profit Organization Management
22.6%
 
Information Technology and Services
20.0%
Internet
15.1%
 
Computer Software
13.3%
Information Technology and Services
13.2%
 
Printing
6.7%
Education Management
5.7%
 
Non-Profit Organization Management
6.7%
Individual & Family Services
5.7%
 
Other
33.3%
Other
37.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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