Compare AnswerDash vs Vision Helpdesk
See this
comparison of AnswerDash vs. Vision Helpdesk
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Vision Helpdesk rates 4.7/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
AnswerDash
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
9.2
Ease of Use
Ease of Use
8.0
8.9
Ease of Setup
Ease of Setup
7.4
8.8
Ease of Admin
Ease of Admin
8.5
9.2
Quality of Support
Quality of Support
8.9
9.6
Ease of Doing Business With
Ease of Doing Business With
8.9
9.6
Product Direction (% positive)
Product Direction (% positive)
6.7
9.5
Meets Requirements
AnswerDash
8.3
Vision Helpdesk
9.2
Ease of Use
AnswerDash
8.0
Vision Helpdesk
8.9
Ease of Setup
AnswerDash
7.4
Vision Helpdesk
8.8
Ease of Admin
AnswerDash
8.5
Vision Helpdesk
9.2
Quality of Support
AnswerDash
8.9
Vision Helpdesk
9.6
Ease of Doing Business With
AnswerDash
8.9
Vision Helpdesk
9.6
Product Direction (% positive)
AnswerDash
6.7
Vision Helpdesk
9.5

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
Vision Helpdesk
9.2
Searchable Articles
AnswerDash
Not enough data available
Vision Helpdesk
8.9
Community Forums
AnswerDash
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
AnswerDash
Not enough data available
Vision Helpdesk
8.3
Interaction
Web Portals
AnswerDash
Not enough data available
Vision Helpdesk
8.9
Forum to Reponse
AnswerDash
Not enough data available
Vision Helpdesk
9.2
Tickets and Tagging
AnswerDash
Not enough data available
Vision Helpdesk
8.9
Live Chat
AnswerDash
Not enough data available
Vision Helpdesk
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
63.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
28.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
8.7%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Non-Profit Organization Management
26.3%
 
Information Technology and Services
20.0%
Internet
14.0%
 
Computer Software
13.3%
Information Technology and Services
12.3%
 
Telecommunications
6.7%
Individual & Family Services
5.3%
 
Printing
6.7%
Education Management
5.3%
 
Other
33.3%
Other
36.8%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
AnswerDash
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

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