Compare AnswerDash vs Whatfix
See this
comparison of AnswerDash vs. Whatfix
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Whatfix rates 4.7/5 stars with 42 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
Whatfix
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.9
Ease of Use
Ease of Use
8.0
8.9
Ease of Setup
Ease of Setup
7.4
8.1
Ease of Admin
Ease of Admin
8.5
8.3
Quality of Support
Quality of Support
8.9
9.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
6.7
9.7
Meets Requirements
AnswerDash
8.3
Whatfix
8.9
Ease of Use
AnswerDash
8.0
Whatfix
8.9
Ease of Setup
AnswerDash
7.4
Whatfix
8.1
Ease of Admin
AnswerDash
8.5
Whatfix
8.3
Quality of Support
AnswerDash
8.9
Whatfix
9.9
Ease of Doing Business With
AnswerDash
8.9
Whatfix
9.3
Product Direction (% positive)
AnswerDash
6.7
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
Whatfix
8.8
Searchable Articles
AnswerDash
Not enough data available
Whatfix
8.9
Community Forums
AnswerDash
Not enough data available
Whatfix
Not enough data available
Interactive FAQs & Forums
AnswerDash
Not enough data available
Whatfix
Not enough data available
Interaction
Web Portals
AnswerDash
Not enough data available
Whatfix
9.4
Forum to Reponse
AnswerDash
Not enough data available
Whatfix
10.0
Tickets and Tagging
AnswerDash
Not enough data available
Whatfix
10.0
Live Chat
AnswerDash
Not enough data available
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
45.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
23.8%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Computer Software
28.3%
 
Information Technology and Services
20.0%
Information Technology and Services
18.9%
 
Computer Software
13.3%
Consumer Goods
9.4%
 
Telecommunications
6.7%
Internet
5.7%
 
Printing
6.7%
Telecommunications
3.8%
 
Other
33.3%
Other
34.0%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

G2 Crowd User in Information Technology and Services

We've got a lot questions which were answered very fast, they always helped us as fast as possible and gave us good advise. They also asked if their suggestions work. In other words, an outstanding support, always looking out for your satisfaction.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

 
AnswerDash
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Whatfix
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

We've got a lot questions which were answered very fast, they always helped us as fast as possible and gave us good advise. They also asked if their suggestions work. In other words, an outstanding support, always looking out for your satisfaction.

Most Helpful Critical Review
G2 Crowd User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

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