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Compare AnswerDash vs Zendesk Support

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comparison of AnswerDash vs. Zendesk Support
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Zendesk Support rates 4.2/5 stars with 1,230 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.7
(Based on 1,125 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.7
(Based on 1,129 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.3
(Based on 544 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.4
(Based on 565 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.5
(Based on 954 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.6
(Based on 529 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
7.9
(Based on 1,121 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
45.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
16.0%
 
Marketing and Advertising
20.0%
Computer Software
18.9%
 
Information Technology and Services
20.0%
Information Technology and Services
14.9%
 
Computer Software
13.3%
Internet
11.0%
 
Non-Profit Organization Management
6.7%
Marketing and Advertising
5.3%
 
Internet
6.7%
Telecommunications
3.4%
 
Other
33.3%
Other
46.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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