Compare AnswerDash vs Zoho Desk

See this comparison of AnswerDash vs. Zoho Desk based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Zoho Desk rates 4.3/5 stars with 574 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.6
(Based on 531 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.6
(Based on 531 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.4
(Based on 421 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.6
(Based on 424 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.2
(Based on 478 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.6
(Based on 395 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
8.9
(Based on 522 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
73.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
20.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
6.7%
 
Marketing and Advertising
20.0%
Information Technology and Services
26.5%
 
Information Technology and Services
20.0%
Computer Software
10.4%
 
Computer Software
13.3%
Marketing and Advertising
4.6%
 
Printing
6.7%
Telecommunications
4.3%
 
Non-Profit Organization Management
6.7%
Internet
4.2%
 
Other
33.3%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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