Compare AnswerDash vs Zoho Desk

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comparison of AnswerDash vs. Zoho Desk
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Zoho Desk rates 4.3/5 stars with 664 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 14 reviews)
8.7
(Based on 610 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 14 reviews)
8.6
(Based on 611 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
8.3
(Based on 484 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 13 reviews)
8.6
(Based on 486 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 14 reviews)
8.3
(Based on 551 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 14 reviews)
8.6
(Based on 456 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.0
(Based on 14 reviews)
8.9
(Based on 604 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
71.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
21.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
7.0%
 
Marketing and Advertising
20.0%
Information Technology and Services
25.5%
 
Information Technology and Services
20.0%
Computer Software
10.8%
 
Computer Software
13.3%
Internet
4.2%
 
Non-Profit Organization Management
6.7%
Marketing and Advertising
4.2%
 
Internet
6.7%
Telecommunications
4.2%
 
Other
33.3%
Other
51.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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