Compare Aspect CXP Pro, BMC FootPrints Service Core, and Track-It!

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.4
7.7
Ease of Use
Ease of Use
8.8
7.0
7.8
Ease of Setup
Ease of Setup
8.7
7.3
7.3
Ease of Admin
Ease of Admin
8.8
7.4
7.8
Quality of Support
Quality of Support
8.0
7.8
7.7
Ease of Doing Business With
Ease of Doing Business With
8.7
8.6
7.9
Product Direction (% positive)
Product Direction (% positive)
9.2
5.3
5.6
Meets Requirements
Aspect CXP Pro
8.9
BMC FootPrints Service Core
7.4
Track-It!
7.7
Ease of Use
Aspect CXP Pro
8.8
BMC FootPrints Service Core
7.0
Track-It!
7.8
Ease of Setup
Aspect CXP Pro
8.7
BMC FootPrints Service Core
7.3
Track-It!
7.3
Ease of Admin
Aspect CXP Pro
8.8
BMC FootPrints Service Core
7.4
Track-It!
7.8
Quality of Support
Aspect CXP Pro
8.0
BMC FootPrints Service Core
7.8
Track-It!
7.7
Ease of Doing Business With
Aspect CXP Pro
8.7
BMC FootPrints Service Core
8.6
Track-It!
7.9
Product Direction (% positive)
Aspect CXP Pro
9.2
BMC FootPrints Service Core
5.3
Track-It!
5.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
6.5%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
32.6%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
60.9%
32.0%
Aspect CXP Pro
Small-Business
33.3%
Mid-Market
33.3%
Enterprise
33.3%
BMC FootPrints Service Core
Small-Business
6.5%
Mid-Market
32.6%
Enterprise
60.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
36.0%
Higher Education
22.6%
Information Technology and Services
13.5%
 
Hospital & Health Care
20.0%
Law Practice
17.7%
Hospital & Health Care
9.4%
 
Airlines/Aviation
16.0%
Information Technology and Services
17.7%
Higher Education
7.3%
 
Telecommunications
8.0%
Hospital & Health Care
8.1%
Utilities
5.2%
 
Insurance
8.0%
Computer Software
4.8%
Law Practice
5.2%
 
Other
12.0%
Other
29.0%
Other
59.4%
Aspect CXP Pro
Information Technology and Services
36.0%
Hospital & Health Care
20.0%
Airlines/Aviation
16.0%
Telecommunications
8.0%
Insurance
8.0%
Other
12.0%
BMC FootPrints Service Core
Higher Education
22.6%
Law Practice
17.7%
Information Technology and Services
17.7%
Hospital & Health Care
8.1%
Computer Software
4.8%
Other
29.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jay L.
Consultant in Information Technology and Services

The ease of use and multiple applications available

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Yaniv R.
Administrator in Professional Training & Coaching

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

 
Aspect CXP Pro
Most Helpful Favorable Review
Jay L.
Consultant in Information Technology and Services

The ease of use and multiple applications available

Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Yaniv R.
Administrator in Professional Training & Coaching

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

Screenshots

 
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Aspect CXP Pro
BMC FootPrints Service Core

Videos

 
No videos providedNo videos provided
Aspect CXP Pro
BMC FootPrints Service Core
No videos provided
Track-It!
No videos provided

Downloads

BMC FootPrints Service Core
No downloads provided
Track-It!
No downloads provided
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