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Compare Aspect CXP Pro vs Bold360

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comparison of Aspect CXP Pro vs. Bold360
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Bold360 rates 2.7/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 14 reviews)
7.0
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 14 reviews)
6.1
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 9 reviews)
7.0
(Based on 5 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 10 reviews)
6.3
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 14 reviews)
6.5
(Based on 9 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 10 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 14 reviews)
4.3
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.3%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
14.3%
 
Information Technology and Services
36.0%
Telecommunications
35.3%
 
Hospital & Health Care
20.0%
Sporting Goods
11.8%
 
Airlines/Aviation
16.0%
Insurance
11.8%
 
Telecommunications
8.0%
Accounting
11.8%
 
Insurance
8.0%
Retail
5.9%
 
Other
12.0%
Other
23.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Christopher E.
Consultant

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work...

G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

 
 
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