Compare Aspect CXP Pro vs Bold360

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comparison of Aspect CXP Pro vs. Bold360
based on data from user reviews. Aspect CXP Pro rates 4.4/5 stars with 14 reviews. Bold360 rates 2.3/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
6.7
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 12 reviews)
6.0
(Based on 12 reviews)
Ease of Setup
Ease of Setup
8.9
(Based on 8 reviews)
Not enough data available
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 9 reviews)
6.1
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 12 reviews)
6.1
(Based on 8 reviews)
Ease of Doing Business With
Ease of Doing Business With
8.8
(Based on 9 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 12 reviews)
3.9
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
41.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
8.3%
 
Information Technology and Services
37.5%
Telecommunications
35.7%
 
Hospital & Health Care
16.7%
Insurance
14.3%
 
Airlines/Aviation
16.7%
Sporting Goods
14.3%
 
Insurance
8.3%
Information Technology and Services
7.1%
 
Computer Software
8.3%
Marketing and Advertising
7.1%
 
Other
12.5%
Other
21.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

The flexibility afforded us with the multi-modal nature of CXP was a huge draw.

G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Flexibility and compatibility of the product

Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

 
 
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Kate from G2 Crowd

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